Job summary
We are looking for a suitably-experienced and motivated person to join our Adult Community Mental Health Teams reception, based at St Andrews House. As a receptionist/ team admin support you will assist in the delivery of a wide range of services to the local community.
Main duties of the job
We are looking for a highly-motivated, friendly, outgoing, reliable and flexible person to join our receptionist/admin support team.
Applicants will need the confidence and experience to be able to deliver a high-quality, front-of-house reception/admin support service, including the greeting of clients to our premises, dealing with a wide range of telephone callers and working as part of a team delivering an excellent support service.
Experience of multi-tasking in a busy office environment is preferable.
We are looking for a team player with a pleasant welcoming manner and the ability to prioritise conflicting workload demands.
You will have good communication and organisational skills, together with IT skills (Word and Outlook essential), to be able to work with the general public both in person and on the telephone in a fast-paced and ever-changing environment.
If this sounds like you, we would like to hear from you!
Derbyshire Healthcare is unable to sponsor international applicants in this role. You can find out more about how you can work in the UK by visiting Work in the UK - GOV.UK (www.gov.uk)
About us
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of making a positive difference in people's lives.
CQC rated us as 'GOOD overall, commenting on how our colleagues treated patients with compassion and kindness and felt positive and proud about working for the trust.
Benefits include:
- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years service pro rata.
- Yearly appraisal and commitment to ongoing training
- Generous NHS pension scheme
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBT+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities
Job description
Job responsibilities
Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Essential
- Non-judgemental/positive attitude towards service users and carers
Essential
- Ability to accurately input data
- Experience of using Microsoft computer packages
- Experience of dealing with telephone enquiries
Desirable
- Previous Clerical/Administration experience
- Previous 'front of house' experience
- Previous clinical team experience
Skills
Essential
- Good standard of spelling and grammatical accuracy
- Ability to type to RSA I standard (or demonstrable experience)
- Excellent written and verbal communication skills
- Ability to work as part of a team
- Ability to prioritise and work to the required standards within defined time limits
Qualifications/Training
Essential
- OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
- GCSE English Grade C or equivalent (evidence required)
Desirable
- ECDL / CLAIT / IT Qualification / or demonstrable experience
- Customer Care training
Job description
Job responsibilities
Please view the Job Description/Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Essential
- Non-judgemental/positive attitude towards service users and carers
Essential
- Ability to accurately input data
- Experience of using Microsoft computer packages
- Experience of dealing with telephone enquiries
Desirable
- Previous Clerical/Administration experience
- Previous 'front of house' experience
- Previous clinical team experience
Skills
Essential
- Good standard of spelling and grammatical accuracy
- Ability to type to RSA I standard (or demonstrable experience)
- Excellent written and verbal communication skills
- Ability to work as part of a team
- Ability to prioritise and work to the required standards within defined time limits
Qualifications/Training
Essential
- OCR/RSA I Type-writing or Word Processing or equivalent Typing qualification or demonstrable experience (typing test)
- GCSE English Grade C or equivalent (evidence required)
Desirable
- ECDL / CLAIT / IT Qualification / or demonstrable experience
- Customer Care training
Person Specification
Education and Qualifications
Essential
- RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
- English Language - GCSE Grade C or equivalent qualification
- Good standard of spelling and grammatical accuracy
Desirable
- CLAIT or equivalent IT qualification
Experience and Skills
Essential
- Recent, relevant experience working in an office
- Organise and prioritise workload
- Diary management
- Organisational and Comunication Skills/interpersonal skills
- Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
- Customer Service
- Front of house/reception experience
- Telephone manner/discretion dealing with sensitive information
- Confidentiality
- Team work
- Trust Values
Desirable
- Empathy
- Use of electronic patient records, ie Paris/Systm one
- NHS experience
- Sense of humour
Person Specification
Education and Qualifications
Essential
- RSA II Typing/Word Processing or equivalent qualification or recent equivalent level of demonstrable experience (typing test if not)
- English Language - GCSE Grade C or equivalent qualification
- Good standard of spelling and grammatical accuracy
Desirable
- CLAIT or equivalent IT qualification
Experience and Skills
Essential
- Recent, relevant experience working in an office
- Organise and prioritise workload
- Diary management
- Organisational and Comunication Skills/interpersonal skills
- Knowledge of Microsoft Office, Word, Excel, Powerpoint and Outlook
- Customer Service
- Front of house/reception experience
- Telephone manner/discretion dealing with sensitive information
- Confidentiality
- Team work
- Trust Values
Desirable
- Empathy
- Use of electronic patient records, ie Paris/Systm one
- NHS experience
- Sense of humour
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
