Mental Health Practitioner - Mental Health Helpline

Job summary

We are looking to expand our team and are interested in candidates who hold a professional registration as a Registered Mental Health Nurse, Social Worker or Occupational Therapist who have experience working in mental health.

The team consists of DHCFT clinicians and Voluntary Sector Services with DHCFT clinical staff working alongside our P3 triage workers. The team are very supportive of each other, embracing the team vision: C.A.R.E - creating a service that is Compassionate, Aspirational, Respectful & Equal to provide safe, effective, and responsive care for our patients.

The service is unique and innovative within Derbyshire, providing a 24/7 open access helpline for an all age, all need service for individuals experiencing mental health distress. The service provides local residents with access to the very best mental health care and support, encompassing the NHS principle, right care, right time and right place.

The Mental Health Helpline and Support Service is a collaborative service working together with VCSE partners and offers an all age all need service. The service triages mental health crisis calls and referrals (including warm transfers from EMAS, 111 and police), providing tele-coaching psychologically informed interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.

Main duties of the job

You will uphold a dynamic way of working, providing clinical oversight, advice and support where needed to our P3 colleagues who will be operating the Helpline, while offering a triage function, responding to individuals who come into contact with Emergency and Out of Hours Services such as Derbyshire Police, East Midlands Ambulance Service and NHS 111, delivering face to face assessments where indicated.

You will also work closely with the Safe haven in Derby which is run by the Charity Richmond Fellowship with exciting developments planned for this to be expanded to the North of the county alongside Crisis Cafes later this year.

About us

It's not just our Derbyshire Mental Health Helpline &Support Service which is impressive but the Trust itself is exceptional in its approach to healthcare. Here are the reasons why:

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities