Team Administration Support/Receptionist

Job summary

We have a fantastic opportunity for a part time Team Administration Support, within the busy and dynamic South and Dales Older Adults Community Mental Health Team.

The successful applicant will support our administration function, as well as a team of clinicians and ensure the general, smooth running of our team admin function.

Our team provides assessment, treatment and care for patients in the older adult population who experience organic and/or functional illnesses, as well as support to their carers. None of this can be done effectively without the integral administration team.

Main duties of the job

The role of Team Administration Support is challenging and varied, providing exciting opportunity to grow and develop, whilst supporting the day to day running of the Team.

This includes answering telephone calls, which could be from patients, staff, social care, care homes, or community organisations, amongst others.

Admin Support then triage these calls to be passed on to the appropriate person, as well as supporting the caller, who may be distressed.

The Admin Support role involves using Patient Record software, the input referrals, upload paperwork, discharge patients and generally supporting the clinicians.

The role is dynamic and involves the need to be responsive.

Working in a busy team means there is a significant number of referrals and phone calls.

Admin Support staff may also attend multidisciplinary meetings, where they support the team with recording outcomes and working with the Patient Record to ensure the tasks are sent and waiting lists are amended to reflect the discussion.

Our team often see patients in their own homes, to support accessibility, and for that reason, we do not have our own reception area. The front-facing aspect of the role is predominantly through answering the phone. However, there may be occasions when our Administration Team support our Working Age Adult counterparts in the building reception.

The Admin Support staff are key players within the wider team, and the role is essential to supporting service users.

About us

Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.

CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."

Benefits include:

• Commitment to flexible working where this is possible
• 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
• Yearly appraisal and commitment to ongoing training
• Generous NHS pension scheme
• Good maternity, paternity and adoption benefits
• Health service discounts and online benefits
• Incremental pay progression
• Free confidential employee assistance programme 24/7
• Access to our LGBT+ network, BAME Network and Christian Network
• Health and wellbeing opportunities
• Structured learning and development opportunities