Job summary
An excellent opportunity has arisen to work as a Receptionist within the
Resource Centre Outpatients, London Road, Derby, DE1 2QY
You will join our busy front of house team delivering an efficient and effective service.
This post has interesting and varied responsibilities, including typing/word processing, data input and front of house duties.
3 days per week - 9am -5pm
Main duties of the job
It is essential that you have excellent written and verbal communication and organisational skills, as well as the ability to work in a busy environment and as part of a team.
You must be able to prioritise work and respond to any queries from service users, staff, the general public or other agencies in a professional manner.
You should have demonstrable experience or possess RSA II typewriting or word processing, have a good standard of spelling and grammatical accuracy, with previous experience of using Microsoft Office packages.
You need to be able to demonstrate a clear understanding of confidentiality issues, be well motivated and reliable.
The post is working in a small friendly team of staff at
Resource Centre Outpatients, London Road, Derby, DE1 2QY
You will be required to be flexible with your approach, as you will be required to provide annual leave cover within the reception team.
About us
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.
CQC rated us as 'GOOD' overall, commenting on how our colleagues "treated patients with compassion and kindness" and "felt positive and proud about working for the trust."
Benefits include:
- Commitment to flexible working where this is possible
- 27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years' service
- Yearly appraisal and commitment to ongoing training
- Generous NHS pension scheme
- Good maternity, paternity and adoption benefits
- Health service discounts and online benefits
- Incremental pay progression
- Free confidential employee assistance programme 24/7
- Access to our LGBTI+ network, BAME Network and Christian Network
- Health and wellbeing opportunities
- Structured learning and development opportunities
Job description
Job responsibilities
Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
- Receiving and registering patients.
- Booking appointments and arranging transport when required.
- Preparation before and clearing away after clinics.
- Liaise with Consultant Psychiatrists to ensure clinics are held in line with Consultants needs, i.e. annual leave, sickness etc. This will include ensuring administration provision to new clinics and liaising with relevant departments.
- Liaise with Maintenance Department, Portering Service and IT reporting any faults.
- On behalf of the Service, ensure effective communication with all outside agencies, general public and clients/carers, taking accurate messages or dealing with queries in accordance with Trust Policies and Procedures.
- To work flexibly with other admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately by using available resources.
- Adopt a personalised approach displaying sensitivity and tolerance toward individuals using the Service
- Operating a small switchboard, which involves taking and relaying accurate messages and dealing with enquiries, providing information and non-clinical advice to clients/carers/other professionals as appropriate or to convey information to clinical or managerial staff to action.
- Undertake general clerical tasks, including photocopying, scanning, filing, processing of incoming and outgoing mail etc.
- Any other appropriate duties as may be delegated from time to time by the Senior Receptionist.
Job description
Job responsibilities
Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
- Receiving and registering patients.
- Booking appointments and arranging transport when required.
- Preparation before and clearing away after clinics.
- Liaise with Consultant Psychiatrists to ensure clinics are held in line with Consultants needs, i.e. annual leave, sickness etc. This will include ensuring administration provision to new clinics and liaising with relevant departments.
- Liaise with Maintenance Department, Portering Service and IT reporting any faults.
- On behalf of the Service, ensure effective communication with all outside agencies, general public and clients/carers, taking accurate messages or dealing with queries in accordance with Trust Policies and Procedures.
- To work flexibly with other admin colleagues to ensure that workload pressures and absences due to annual leave and sickness are dealt with appropriately by using available resources.
- Adopt a personalised approach displaying sensitivity and tolerance toward individuals using the Service
- Operating a small switchboard, which involves taking and relaying accurate messages and dealing with enquiries, providing information and non-clinical advice to clients/carers/other professionals as appropriate or to convey information to clinical or managerial staff to action.
- Undertake general clerical tasks, including photocopying, scanning, filing, processing of incoming and outgoing mail etc.
- Any other appropriate duties as may be delegated from time to time by the Senior Receptionist.
Person Specification
English GCSE or equivalent
Essential
- RSA 2 or equivalent/demonstrable experience
- Face to Face and telephone experience
- Understanding of confidentiality
- Teamwork, flexiblity, cover
- English GCSE - qualification/experience/working towards
Desirable
keyboard skills
Essential
- RSA 2 or equivalent or demonstrable experience
Person Specification
English GCSE or equivalent
Essential
- RSA 2 or equivalent/demonstrable experience
- Face to Face and telephone experience
- Understanding of confidentiality
- Teamwork, flexiblity, cover
- English GCSE - qualification/experience/working towards
Desirable
keyboard skills
Essential
- RSA 2 or equivalent or demonstrable experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
