Job summary
The Quality & Engagement & Centre Administrator will be responsible for the day to day running of the education centre as well as providing administrative support to the Quality team.
This role requires someone who is friendly, organised, professional, and committed to delivering a high-quality service. This role will be based on site at our education centre that provides training and meeting rooms for the purpose of education and training and also houses the offices of the education teams.
Our Clinical education teams help support learners whilst they are in posts or on placements within the Trust. This role will support the quality assurance programme to ensure that all learners have a high-quality experience within a safe learning environment. This role will also co-ordinate the day to day running of the education centre including room bookings and procurement. The post holder will be the first point of contact for reception queries from internal and external colleagues.
The post holder will be required to have excellent customer service skills and as this role can sometimes be fast paced and unpredictable you will need to have the ability to manage your workload effectively.
Main duties of the job
Support the Quality, Engagement & Centre Team Leader with the running of the Education Centre
Provide an excellent customer service approach, responsibility for room bookings and room co-ordination
Distribution of national and in house surveys to resident doctors in training, non-medical students and undergraduate medical students
Assist with the quality assurance programmes including admin support and the arranging of focus groups/drop-in sessions
There may be the occasional requirements to support event outside of core hours but this will be planned in advance.
About us
Within this role you will be a member of our small education centre and quality team but our little team is part of the much larger clinical education family. You will be a centralised hub helping to co-ordinate both the room bookings and quality assurance programme with the teams.
We are proud to foster a positive, inclusive and values-driven culture that not only cares for our learners but also each other.
Job description
Job responsibilities
Please see the Job description and person specification for full details.
DUTIES AND RESPONSIBILITIES
Education Centre Duties
- Support the Quality, Engagement & Centre Team Leader with the running of the Education Centre
- Provide an excellent customer service approach, responsibility for room bookings and room co-ordination
- Provide administration support to the Medical Education Team
- Communicate with external bodies to ensure sponsorship of induction sessions for Resident Doctors in Training in a timely manner
- Utilise the eProcurement finance system, creating requisitions,invoicing appropriately and liaising with accounts regarding invoice/PO allocation.
- There may be the occasional requirements to support event outside of core hours.
Quality Duties
- Distribution of national and in house surveys to resident doctors in training, non-medical students and undergraduate medical students
- Assist with the quality assurance programmes including admin support and the arranging of focus groups/drop-in sessions
Engagement Duties
- Support in the organisation of Clinical Education activities and the teams internal and external events including open days, promotional displays, awards ceremonies, etc.
- Assist in the production of high-quality information and materials for Clinical Education Activities including promotion materials and the photography and video recording of events etc.
- Share content appropriately across the Trust
- Assist in the development and maintenance of the Clinical education SharePoint and digital technologies for communication and engagement, including creating content.
- Support essential administration functions within the Clinical Education team including taking responsibility for databases, contacts directories, photo library, etc.
- Adhere to the Trusts and NHS corporate identity guidelines.
- Produce daily, weekly, and monthly staff information bulletins / publications / e-blasts.
Team Working
- Develop and maintain close working relationships with contacts with the Clinical Education team and other internal stakeholders.
- Liaise effectively with external stakeholders.
Photography
- Take photographs for communication and media initiatives / events.
- Maintain and develop a photo library.
General
- Be able to work independently and use initiative to ensure the work is covered efficiently and effectively to a high standard that reflects and upholds the professional image of the service and Trust.
- Provide comprehensive administrative support to the medical education teams utilising all Microsoft packages.
- Provide cover for colleagues as required across Clinical Education.
Job description
Job responsibilities
Please see the Job description and person specification for full details.
DUTIES AND RESPONSIBILITIES
Education Centre Duties
- Support the Quality, Engagement & Centre Team Leader with the running of the Education Centre
- Provide an excellent customer service approach, responsibility for room bookings and room co-ordination
- Provide administration support to the Medical Education Team
- Communicate with external bodies to ensure sponsorship of induction sessions for Resident Doctors in Training in a timely manner
- Utilise the eProcurement finance system, creating requisitions,invoicing appropriately and liaising with accounts regarding invoice/PO allocation.
- There may be the occasional requirements to support event outside of core hours.
Quality Duties
- Distribution of national and in house surveys to resident doctors in training, non-medical students and undergraduate medical students
- Assist with the quality assurance programmes including admin support and the arranging of focus groups/drop-in sessions
Engagement Duties
- Support in the organisation of Clinical Education activities and the teams internal and external events including open days, promotional displays, awards ceremonies, etc.
- Assist in the production of high-quality information and materials for Clinical Education Activities including promotion materials and the photography and video recording of events etc.
- Share content appropriately across the Trust
- Assist in the development and maintenance of the Clinical education SharePoint and digital technologies for communication and engagement, including creating content.
- Support essential administration functions within the Clinical Education team including taking responsibility for databases, contacts directories, photo library, etc.
- Adhere to the Trusts and NHS corporate identity guidelines.
- Produce daily, weekly, and monthly staff information bulletins / publications / e-blasts.
Team Working
- Develop and maintain close working relationships with contacts with the Clinical Education team and other internal stakeholders.
- Liaise effectively with external stakeholders.
Photography
- Take photographs for communication and media initiatives / events.
- Maintain and develop a photo library.
General
- Be able to work independently and use initiative to ensure the work is covered efficiently and effectively to a high standard that reflects and upholds the professional image of the service and Trust.
- Provide comprehensive administrative support to the medical education teams utilising all Microsoft packages.
- Provide cover for colleagues as required across Clinical Education.
Person Specification
Education and Qualification
Essential
- Four GCSEs at grades A* to C including Math's and English or equivalent experience
Desirable
- NVQ level 3 or equivalent in admin or Customer service
Experience and Knowledge
Essential
- Previous admin/customer service experience
Desirable
- Uploading information to Sharepoint, knowledge of the internet and creating template documents
- Experience of designing content in a range of media
- Experience in using social media platforms for marketing and promotional purposes.
- Knowledge of trust procurement system and processes
Skills and Ability
Essential
- Excellent communication skills
- Excellent organisational skills
- Analytical approach, able to critically evaluate ideas and data.
- Advanced use of IT software packages, such as Microsoft Word, Excel, PowerPoint, social media tools
Desirable
- Experience with creative applications such as Canva and Adobe premiere/express or similar
- Ability to build and maintain effective relationships with stakeholders across a wide range of disciplines.
- Ability to prioritise workload and meet conflicting deadlines
Person Specification
Education and Qualification
Essential
- Four GCSEs at grades A* to C including Math's and English or equivalent experience
Desirable
- NVQ level 3 or equivalent in admin or Customer service
Experience and Knowledge
Essential
- Previous admin/customer service experience
Desirable
- Uploading information to Sharepoint, knowledge of the internet and creating template documents
- Experience of designing content in a range of media
- Experience in using social media platforms for marketing and promotional purposes.
- Knowledge of trust procurement system and processes
Skills and Ability
Essential
- Excellent communication skills
- Excellent organisational skills
- Analytical approach, able to critically evaluate ideas and data.
- Advanced use of IT software packages, such as Microsoft Word, Excel, PowerPoint, social media tools
Desirable
- Experience with creative applications such as Canva and Adobe premiere/express or similar
- Ability to build and maintain effective relationships with stakeholders across a wide range of disciplines.
- Ability to prioritise workload and meet conflicting deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
