Job summary
We are looking for an organised, proactive and compassionate Administrator to join our dedicated Bladder & Bowel Service. This is a rewarding role supporting a specialist clinical team that provides essential care to people living with bladder and bowel conditions.
As part of the team, you will play a key role in ensuring the smooth running of the service by providing high-quality administrative and clerical support to clinicians, nurses, and service users.
Main duties of the job
Processing referrals, scheduling visits and entering on electronic systems
Discharging patients and caseload management
Monitoring emails, mailboxes and messages
Ordering equipment supplies
Scanning and uploading documents
Data collection, running reports, audit and spreadsheet tasks.
Occasional minute talking
An essential part of the role is the ability to manage and prioritise own workload without direct supervision
The administrative support function requires cover 8am - 10pm 7 days a week
About us
ABOUT OUR TRUST
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage applications from anyone with protected characteristics, as well as supporting reservists and veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job description
Job responsibilities
Processing referrals, scheduling visits and entering on electronic systems
Discharging patients and caseload management
Monitoring emails, mailboxes and messages
Ordering equipment supplies
Scanning and uploading documents
Data collection, running reports, audit and spreadsheet tasks.
Occasional minute talking
An essential part of the role is the ability to manage and prioritise own workload without direct supervision
The administrative support function requires cover 8am 10pm 7 days a week
Job description
Job responsibilities
Processing referrals, scheduling visits and entering on electronic systems
Discharging patients and caseload management
Monitoring emails, mailboxes and messages
Ordering equipment supplies
Scanning and uploading documents
Data collection, running reports, audit and spreadsheet tasks.
Occasional minute talking
An essential part of the role is the ability to manage and prioritise own workload without direct supervision
The administrative support function requires cover 8am 10pm 7 days a week
Person Specification
Edcuation & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Desirable
- NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience
Experience & Knowledge
Essential
- Good knowledge and understanding of reception / office procedures
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Desirable
- Experience of using Trust IT systems
- Experience of working in Healthcare
Skills & Ability
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Work effectively and flexibly as part of a team to meet the needs of the services
Person Specification
Edcuation & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Desirable
- NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience
Experience & Knowledge
Essential
- Good knowledge and understanding of reception / office procedures
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Desirable
- Experience of using Trust IT systems
- Experience of working in Healthcare
Skills & Ability
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Work effectively and flexibly as part of a team to meet the needs of the services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
