Job summary
Community Children's Services Administration Team
We are seeking a dynamic, enthusiastic, and motivated individual to join our Community Children's Services administration team. The ideal candidate will have a willingness to learn new skills, a passion for supporting others, and the ability to deliver professional, efficient, and accurate administrative support within a busy and varied clinical environment.
Main duties of the job
Key Responsibilities
Professional Administrative Support
- Carry out general clerical duties to ensure the day-to-day functions of the service run smoothly.
- Provide timely and effective support to medical and non-medical teams.
- Deliver excellent customer care, including communicating sensitively with distressed or anxious patients and families, using tact, empathy, and professionalism.
- Maintain strict confidentiality and information security at all times.
- Represent and uphold the professional image and values of the Trust.
Service Efficiency & Team Collaboration
- Support the delivery of administrative services across all functions within the building, contributing to the overall clinical effectiveness of the Trust.
- Work flexibly across a wide range of administrative tasks, adjusting to service needs and priorities.
- Act as a first point of contact for service users through telephone, email, written correspondence, and face-to-face interactions, including reception duties, patient admissions, and helpline support.
- Assist clinicians with organising, planning, and coordinating their clinical workload.
Systems, Data & Records
- Competently use a range of computer systems to maintain accurate departmental and patient records.
- Handle service data and statistics required by clinical teams, supporting reporting, monitoring, and service planning.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is a combined acute and community healthcare provider serving the populations of Blackpool, Fylde and Wyre, and North Lancashire. The Trust delivers services from several key sites, including Blackpool Victoria Hospital, Clifton Hospital, Fleetwood Hospital, and community locations across the region. It supports approximately 445,000 local residents and also provides care to the 18 million visitors who come to the area each year.
Situated on the iconic Lancashire coast, Blackpool is one of the UK's most recognised seaside towns. With its historic promenade, the world-famous Blackpool Tower, award-winning beaches, and numerous attractions, the town offers both a vibrant cultural scene and scenic outdoor spaces. Residents and visitors enjoy extensive coastal walking and cycling routes, parks, and panoramic sea views.
Blackpool also benefits from excellent transport links. Rail routes connect the town to major UK cities, including direct services to Manchester, and onward connections north to Edinburgh and south to London, keeping the region well connected for both work and leisure.
As an employer, Blackpool Teaching Hospitals is committed to high-quality patient care, staff wellbeing, and professional development. The Trust has been recognised in national rankings as a supportive and rewarding place to work, with strong organisational values and a culture that promotes learning, inclusion, and continuous improvement.
Job description
Job responsibilities
In this role, you will contribute to the smooth and effective operation of a wide range of community childrens clinical services. You will work collaboratively within an administration team to ensure highquality service delivery across multiple sites, supporting clinicians, team leaders, and clinical managers.
Please see Job Description and Person Specification for more details.
Job description
Job responsibilities
In this role, you will contribute to the smooth and effective operation of a wide range of community childrens clinical services. You will work collaboratively within an administration team to ensure highquality service delivery across multiple sites, supporting clinicians, team leaders, and clinical managers.
Please see Job Description and Person Specification for more details.
Person Specification
Education and Qualifications
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Experience and Knowledge
Essential
- Previous clerical experience
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Experience of working in a team
- Experience of the delivery of objectives within a constantly changing environment
Skills and Ability
Essential
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Good organisational skills- able to deliver agreed objectives within an agreed timeframe
- Problem solving skills
- Excellent attention to detail
Person Specification
Education and Qualifications
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Experience and Knowledge
Essential
- Previous clerical experience
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Experience of working in a team
- Experience of the delivery of objectives within a constantly changing environment
Skills and Ability
Essential
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Good organisational skills- able to deliver agreed objectives within an agreed timeframe
- Problem solving skills
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
