Job summary
Sexual Health Services are commissioned by the Local Authority and we provide regular activity reports for statistical analysis and payment purposes.
The key function of this role is checking and entering data into our EPR to ensure that data is of high quality, accurate and a true reflection of the clinical activity undertaken prior to submission to the Local Authority.
Main duties of the job
The post holder may also be asked to cover other admin duties within clinic:
- Electronically register all patients who attend clinics, ensure all personal details are correct, issue a patient identifiable number and, where necessary, prepare a case file.
- Monitor and co-ordinate incoming telephone calls i.e., to receive and relay messages, to provide basic information as per guidelines when making patient appointments. To provide non-clinical information in response to routine enquiries i.e., when to attend for an STI screen, a smear, or a blood test. Dealing with enquiries and personal callers and re-directing medical/clinical enquiries to the appropriate staff member/team.
- To manage patient appointments, letters etc using the dedicated software system 'Lilie'.
About us
CARING
We work in an open and transparent way, support each other, and show kindness and compassion to ourselves and others.
SAFE
We do our job well, strive to learn and do things better, whilst taking responsibility for the quality, safety and effectiveness of our actions.
RESPECTFUL
We see people as individuals. We are open, honest and treat everyone with dignity and respect.
Job description
Job responsibilities
- Ensuring accuracy of data prior to submissions to Local Authority
- Record written basic information in client notes in a clear, concise manner i.e., recording if a patient DNAs an appointment
- Attend to mail, redirecting and distributing correspondence as required.
- Scan patient reports, prescriptions, and letters to the dedicated software system Lilie.
- Ensure/check patients are sent an SMS to remind them of their appointments in order to reduce the number of DNAs (did not attend) using the Lilie SMS texting system and bring to the attention of the Senior Receptionist or Admin Manager if texts are not sent.
Job description
Job responsibilities
- Ensuring accuracy of data prior to submissions to Local Authority
- Record written basic information in client notes in a clear, concise manner i.e., recording if a patient DNAs an appointment
- Attend to mail, redirecting and distributing correspondence as required.
- Scan patient reports, prescriptions, and letters to the dedicated software system Lilie.
- Ensure/check patients are sent an SMS to remind them of their appointments in order to reduce the number of DNAs (did not attend) using the Lilie SMS texting system and bring to the attention of the Senior Receptionist or Admin Manager if texts are not sent.
Person Specification
Education & Qualification
Essential
Desirable
- ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience & Knowledge
Essential
- Experience in a clerical setting in the last 2 years
- Experience of dealing with the general public in the last 12 months
- Experience of multidisciplinary team working
- Understanding of confidentiality guidance
Desirable
- Previous administration work in health care setting i.e., hospital/community
- Experience of database and spreadsheets
Skills & Ability
Essential
- Evidence of good communication abilities both written and verbal
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to understand and carry out instructions
- Computer literate
- Good organisational skills
- Ability to work with health professionals
- Self-motivated / approachable
- Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
- Ability to work under pressure
- Ability to work as part of a team
- Ability to travel and able to visit locations as and when required across all sites
- Understanding of effective record keeping
- Open minded, non-judgmental attitude
- Understanding of confidentiality policies in Sexual Health
Desirable
- Awareness of systems e.g. Lilie
Person Specification
Education & Qualification
Essential
Desirable
- ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience & Knowledge
Essential
- Experience in a clerical setting in the last 2 years
- Experience of dealing with the general public in the last 12 months
- Experience of multidisciplinary team working
- Understanding of confidentiality guidance
Desirable
- Previous administration work in health care setting i.e., hospital/community
- Experience of database and spreadsheets
Skills & Ability
Essential
- Evidence of good communication abilities both written and verbal
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to understand and carry out instructions
- Computer literate
- Good organisational skills
- Ability to work with health professionals
- Self-motivated / approachable
- Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
- Ability to work under pressure
- Ability to work as part of a team
- Ability to travel and able to visit locations as and when required across all sites
- Understanding of effective record keeping
- Open minded, non-judgmental attitude
- Understanding of confidentiality policies in Sexual Health
Desirable
- Awareness of systems e.g. Lilie
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
