Job summary
The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto Blithe/Lilie system in preparation for their appointment, booking appointments via the telephone line, assisting in the day to day running of the reception to maintain an effective and efficient office system. The post holder will be under the direction and management of the Administration Team Leader. Please see Job Description
Main duties of the job
Face to face and telephone contact with members of the public will be undertaken and the checking of clinic registration forms to ensure they have been completed correctly. Such information will include patient date of birth, address, GP and telephone numbers. The post holder will also assist in the management of negative results. Please see Job Description
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
The Blackpool and Lancashire Sexual Health Serviceprovide expert advice, guidance and treatment on all aspects of sexual health. The Sexual Health Service at Preston runs from Fatima Health Centre primarily.
The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto Blithe/Lilie system in preparation for their appointment, booking appointments via the telephone line, assisting in the day to day running of the reception to maintain an effective and efficient office system. Please see Job Description
Job description
Job responsibilities
The Blackpool and Lancashire Sexual Health Serviceprovide expert advice, guidance and treatment on all aspects of sexual health. The Sexual Health Service at Preston runs from Fatima Health Centre primarily.
The post holder will work as a member of the Reception Team, meeting and greeting patients, booking patients onto Blithe/Lilie system in preparation for their appointment, booking appointments via the telephone line, assisting in the day to day running of the reception to maintain an effective and efficient office system. Please see Job Description
Person Specification
Education and Qualification
Essential
Desirable
- ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience and Knowledge
Essential
- Experience in a clerical setting in the last 2 years
- Experience of dealing with the general public in the last 12 months
- Experience of multidisciplinary team working
- Understanding of confidentiality guidance
Desirable
- Previous administration work in health care setting i.e., hospital/community
- Experience of database and spreadsheets
Skills and Ability
Essential
- Evidence of good communication abilities both written and verbal
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to understand and carry out instructions
- Computer literate
- Good organisational skills
- Ability to work with health professionals
- Self-motivated / approachable
- Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
- Ability to work under pressure
- Ability to work as part of a team
- Ability to travel and able to visit locations as and when required across all sites
- Understanding of effective record keeping
- Open minded, non-judgmental attitude
- Understanding of confidentiality policies in Sexual Health
Desirable
- Awareness of systems e.g. Lilie
Person Specification
Education and Qualification
Essential
Desirable
- ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience and Knowledge
Essential
- Experience in a clerical setting in the last 2 years
- Experience of dealing with the general public in the last 12 months
- Experience of multidisciplinary team working
- Understanding of confidentiality guidance
Desirable
- Previous administration work in health care setting i.e., hospital/community
- Experience of database and spreadsheets
Skills and Ability
Essential
- Evidence of good communication abilities both written and verbal
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to understand and carry out instructions
- Computer literate
- Good organisational skills
- Ability to work with health professionals
- Self-motivated / approachable
- Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
- Ability to work under pressure
- Ability to work as part of a team
- Ability to travel and able to visit locations as and when required across all sites
- Understanding of effective record keeping
- Open minded, non-judgmental attitude
- Understanding of confidentiality policies in Sexual Health
Desirable
- Awareness of systems e.g. Lilie
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
