Job summary
We are looking to recruit a dynamic and enthusiastic individual with a willingness to learn new skills and is passionate about helping people.
The successful candidate will provide administrative support to the Neurodevelopmental Pathway team.
Main duties of the job
This Fylde Coast School AgeNeurodevelopment Pathway is delivered by a multi-disciplinary team and will work closely with partners to support children, young people and their families where there are concerns regarding possible neurodevelopmental conditions such as Autism Spectrum Disorders (ASD).
As part of this team, the post holder will provide general admin support to ensure the smooth running of the Neurodevelopmental Pathway (NDP) service.The duties will include answering phone calls from both professionals and parent/carers, filing results, retrieving/ distributing case note files from all areas of the trust, tracing hospital records using the hospital information system, typing ad-hoc correspondence using Microsoft Word in addition to collecting post relevant to the NDP service. Other duties incorporated and subject to the ever changing needs of providing a specialised patient service.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Job description
Job responsibilities
Please ensure you have read through the attached Job Description and Person Specification before submitting your application.
Person Specification
Education and Qualification
Essential
- English GCSE or Equivalent
- Maths GCSE or Equivalent
Experience and Knowledge
Essential
- Relevant experience of office working in a secretarial setting and clerical setting
- Experience of working with the general public
- Telephone Duties
- Ability to work in a highly confidential and sensitive manner
- IT skills - sound knowledge and demonstrable experience of using Microsoft word, excel and outlook on a regular basis
- Excellent written and verbal communication skills
- Ability to work on own initiative
- Experience of diffusing difficult situations
- Experience of arranging meetings, to include preparation of agendas and taking minutes
- Excellent organisational skills
- Ability to allocate and delegate work
- Proven history of developing databases and analysing information
Desirable
- NHS experience
- Experience of complaints handling
Skills and Ability
Essential
- Self motivated, able to work independently
- Approachable
- Flexible
- Hardworking and conscientious
- Ability to work under pressure and organise workload to meet competing demands
- Maintain a quality service through attention to detail
- Be able to communicate with different people in all levels of the organisation
- Be able to work as part of a team
- Excellent organisational skills, including time management and workload planning
- Exercise judgment when dealing with service user enquiries
- Able to prioritise own workload
- Resourceful and independent
Desirable
- Knowledge of using the EMIS Community System, HISS and other NHS Systems
Person Specification
Education and Qualification
Essential
- English GCSE or Equivalent
- Maths GCSE or Equivalent
Experience and Knowledge
Essential
- Relevant experience of office working in a secretarial setting and clerical setting
- Experience of working with the general public
- Telephone Duties
- Ability to work in a highly confidential and sensitive manner
- IT skills - sound knowledge and demonstrable experience of using Microsoft word, excel and outlook on a regular basis
- Excellent written and verbal communication skills
- Ability to work on own initiative
- Experience of diffusing difficult situations
- Experience of arranging meetings, to include preparation of agendas and taking minutes
- Excellent organisational skills
- Ability to allocate and delegate work
- Proven history of developing databases and analysing information
Desirable
- NHS experience
- Experience of complaints handling
Skills and Ability
Essential
- Self motivated, able to work independently
- Approachable
- Flexible
- Hardworking and conscientious
- Ability to work under pressure and organise workload to meet competing demands
- Maintain a quality service through attention to detail
- Be able to communicate with different people in all levels of the organisation
- Be able to work as part of a team
- Excellent organisational skills, including time management and workload planning
- Exercise judgment when dealing with service user enquiries
- Able to prioritise own workload
- Resourceful and independent
Desirable
- Knowledge of using the EMIS Community System, HISS and other NHS Systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
