Job summary
This is an exciting opportunity to recruit a full time Ward Clerk to work across Children's Assessment Unit and Children's Ward at Blackpool Teaching hospital. This post is for a full time, permanent contract working Monday - Friday. CAU and Children's ward is part of the Child Health & Development Directorate helping to support acutely unwell children of the surrounding area.
This is a service open 24 hours a day 7 days a week including bank holidays.
Main duties of the job
Deliver efficient administrative and clerical services to the Ward Team.
Maintain effective communication with patients, relatives, and staff to ensure the smooth functioning of the ward, thereby enhancing patient care.
Ensure all information is secure, maintaining confidentiality at all times.
Provide excellent customer service, which may involve communicating with distressed and anxious patients and relatives, treating them with tact and empathy.
Ensure the professional image of the Trust is upheld at all times.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
The postholder will be expected to provide clerical, administrative, and information technology support to medical, nursing, and other staff in relation to the patients within the department. Although primarily based in a specific area or ward, the postholder may be required to work in any part of the trust to cover short-term absences.
As part of this job role you will be expected to undertake a Business Administrator Level 3 apprenticeship. Due to the current Government eligibility criteria for Government funded Apprenticeship schemes, we are currently only able to accept applications from candidates who have been resident in the UK for the for the last 3 years. We are unable to accept anybody who is currently on a funded programme.An Initial Assessment, as part of the Apprenticeship enrolment process will be required to be completed to ascertain what level Numeracy, Literacy and ICT you are currently working at to ensure you are eligible to undertake an Apprenticeship programme. If you have already achieved English & Maths at GCSE (Grade A-C/4-9) or Functional Skills Level 2, this can be transferred over, with evidence of achievement.
Job description
Job responsibilities
The postholder will be expected to provide clerical, administrative, and information technology support to medical, nursing, and other staff in relation to the patients within the department. Although primarily based in a specific area or ward, the postholder may be required to work in any part of the trust to cover short-term absences.
As part of this job role you will be expected to undertake a Business Administrator Level 3 apprenticeship. Due to the current Government eligibility criteria for Government funded Apprenticeship schemes, we are currently only able to accept applications from candidates who have been resident in the UK for the for the last 3 years. We are unable to accept anybody who is currently on a funded programme.An Initial Assessment, as part of the Apprenticeship enrolment process will be required to be completed to ascertain what level Numeracy, Literacy and ICT you are currently working at to ensure you are eligible to undertake an Apprenticeship programme. If you have already achieved English & Maths at GCSE (Grade A-C/4-9) or Functional Skills Level 2, this can be transferred over, with evidence of achievement.
Person Specification
Education
Essential
- Minimum of 3 qualifications to include GCSE grade A-C/4-9 or equivalent in Maths and English
Experience and Knowledge
Essential
- Knowledge of IT databases and computer systems
- Knowledge of Trust procedures
Desirable
- Previous clerical experience
- Working in an NHS/clinical environment
- Previous experience of dealing with the general public
- Knowledge of PAS or equivalent information system
Skills & Ability
Essential
- Ability to liaise and communicate with staff at all levels
- Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives
- Ability to promote good working liaisons (staff, patients, relatives)
- Extracting information / Listening Skills
- Ability to handle complex enquiries - distressed & anxious patients
- Ability to deal with challenging behaviour
- Ability to provide excellent customer care
- Proven strong administration skills
- Accurate data entry
- Excellent telephone manner
- Enthusiastic highly motivated & committed to delivering a service
- Understand teamwork and work within a team
- Can remain calm and professional in a busy environment
- Empathetic, but able to understand professional boundaries
- Smart appearance, adhering to the Uniform Policy
- Welcoming friendly and approachable manner
- An adaptable approach to work
Desirable
- Excellent planning & organisational skills
- Ability to prioritise workload to respond to changing demand
- Comprehensive PC skills - databases, word-processing, email, Excel
- Analytical skills & ability to problem solve
- Ability to work un-supervised
Person Specification
Education
Essential
- Minimum of 3 qualifications to include GCSE grade A-C/4-9 or equivalent in Maths and English
Experience and Knowledge
Essential
- Knowledge of IT databases and computer systems
- Knowledge of Trust procedures
Desirable
- Previous clerical experience
- Working in an NHS/clinical environment
- Previous experience of dealing with the general public
- Knowledge of PAS or equivalent information system
Skills & Ability
Essential
- Ability to liaise and communicate with staff at all levels
- Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives
- Ability to promote good working liaisons (staff, patients, relatives)
- Extracting information / Listening Skills
- Ability to handle complex enquiries - distressed & anxious patients
- Ability to deal with challenging behaviour
- Ability to provide excellent customer care
- Proven strong administration skills
- Accurate data entry
- Excellent telephone manner
- Enthusiastic highly motivated & committed to delivering a service
- Understand teamwork and work within a team
- Can remain calm and professional in a busy environment
- Empathetic, but able to understand professional boundaries
- Smart appearance, adhering to the Uniform Policy
- Welcoming friendly and approachable manner
- An adaptable approach to work
Desirable
- Excellent planning & organisational skills
- Ability to prioritise workload to respond to changing demand
- Comprehensive PC skills - databases, word-processing, email, Excel
- Analytical skills & ability to problem solve
- Ability to work un-supervised
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
