Job summary
- The Receptionist will act as a first point of contact for patients accessing the Specialist Dental Services
- Provide Reception Services and a full administrative support to the dental
- Be able to travel to other sites to provide cover as needed to support the wider service.
- The post holder will be required to possess a pleasant manner, good communication and organisational skills
As part of this job role you will be expected to undertake a Customer Service Level 2 apprenticeship. Due to the current Government eligibility criteria for Government funded Apprenticeship schemes, we are currently only able to accept applicationsfromcandidates who have been resident in the UK for the for the last 3 years. We are unable to accept anybody who is currently on a funded programme.An Initial Assessment, as part of the Apprenticeship enrolment process will be required to be completed to ascertain what level Numeracy, Literacy and ICT you are currently working at to ensure you are eligible to undertake an Apprenticeship programme. If you have already achieved English & Math's at GCSE (Grade A-C/4-9) or Functional Skills Level 2, this can be transferred over, with evidence of achievement.
Main duties of the job
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Perform reception duties, including assisting members of the public in person and over the telephone. Accurately record and relay messages to relevant staff members, and arrange patient appointments Dentally Dental Software. Manage the ordering of stationery supplies and sundries for the Dental Centres. Carry out routine and non-routine audio and copy typing of correspondence, memos, and other documents using Dentally and Microsoft Office applications. Receive and distribute internal and external mail, and maintain filing systems for the Dental Department. Serve a point of contact for the Trust's works department regarding building repairs and maintenance, liaising with the Dental Administrator as required. Undertake additional office tasks such as photocopying, faxing, and operating other office equipment. Perform any other duties or responsibilities as directed by the Dental Administrator.
About us
CARING
We work in an open and transparent way, support each other, and show kindness and compassion to ourselves and others.
SAFE
We do our job well, strive to learn and do things better, whilst taking responsibility for the quality, safety and effectiveness of our actions.
RESPECTFUL
We see people as individuals. We are open, honest and treat everyone with dignity and respect.
Job description
Job responsibilities
We are looking for a conscientious and adaptable person to join our team providing reception and administrative support to our dental clinics. You should possess excellent communication skills and be able comfortable using computer systems. You will be an effective team player. You will be receiving patients and visitors into the Dental Service and will have the ability to project an efficient, helpful and friendly manner when dealing with members of the public.
When applying for this position, it is essential that you read the job description and person specification. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience. Please note, people reviewing your application will be seeking evidence that you meet the essential criteria of the person specification. In line with the Department of Health guidelines, the Trust operates a strict smoke-free policy.
Job description
Job responsibilities
We are looking for a conscientious and adaptable person to join our team providing reception and administrative support to our dental clinics. You should possess excellent communication skills and be able comfortable using computer systems. You will be an effective team player. You will be receiving patients and visitors into the Dental Service and will have the ability to project an efficient, helpful and friendly manner when dealing with members of the public.
When applying for this position, it is essential that you read the job description and person specification. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience. Please note, people reviewing your application will be seeking evidence that you meet the essential criteria of the person specification. In line with the Department of Health guidelines, the Trust operates a strict smoke-free policy.
Person Specification
Education & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Experience & Knowledge
Essential
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Experience of working in a team
- Experience of the delivery of objectives within a constantly changing environment
Desirable
- Previous clerical experience
Skills & Ability
Essential
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Good organisational skills- able to deliver agreed objectives within an agreed timeframe
- Problem solving skills
- Excellent attention to detail
Person Specification
Education & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Experience & Knowledge
Essential
- Proven experience in delivering a range of administration tasks to a high standard
- Experience of working with the public /in a customer care environment
- Experience of working in a team
- Experience of the delivery of objectives within a constantly changing environment
Desirable
- Previous clerical experience
Skills & Ability
Essential
- Utilising IT data collection formats and databases to produce reports for management information
- Ability to act on own initiative within policies and procedures, referring to manager as required
- Basic Microsoft Office including Word, Excel, Outlook and PowerPoint
- Keyboard skills for the regular use of computer systems
- Good interpersonal and communication skills with experience of dealing with people at a variety of levels
- Good organisational skills- able to deliver agreed objectives within an agreed timeframe
- Problem solving skills
- Excellent attention to detail
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
