Job summary
The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment. To help maintain an efficient and committed team within a developing corporate ethos.
To play an active part as a team member in providing both reception cover and admin support for a busy Sexual Health Service.
The post holder will act a s the first point of contact for all reception enquiries from internal and external colleagues and patients.
The senior receptionist is the communication link between the nursing / medical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment. As the senior receptionist the post holder will co-ordinate the daily activities in the reception area.
Main duties of the job
The senior receptionist is the communication link between the nursing / medical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment. As the senior receptionist the post holder will co-ordinate the daily activities in the reception area.
Please see attached job description
About us
A small team working across West Lancashire Sexual Health Service, covering Ormskirk & Skelmersdale areas.
Job description
Job responsibilities
The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment. To help maintain an efficient and committed team within a developing corporate ethos.
Please see job description
Job description
Job responsibilities
The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment. To help maintain an efficient and committed team within a developing corporate ethos.
Please see job description
Person Specification
Education & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Desirable
- NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience
Experience & Knowledge
Essential
- Good knowledge and understanding of reception / office procedures
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Desirable
- Experience of using Trust IT systems
- Experience of working in Healthcare
Skills & Ability
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Work effectively and flexibly as part of a team to meet the needs of the services
Person Specification
Education & Qualification
Essential
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Desirable
- NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience
Experience & Knowledge
Essential
- Good knowledge and understanding of reception / office procedures
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Desirable
- Experience of using Trust IT systems
- Experience of working in Healthcare
Skills & Ability
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other's workload and use own initiative
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Work effectively and flexibly as part of a team to meet the needs of the services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
