Job summary
This is a key managerial role within Sexual Health Services to manage comprehensive, efficient, effective administration and clerical service in locality. The post holder will support the clinical teams in order to achieve improved performance within the service against both local and national targets.
Sexual Health Services across Blackpool and Lancashire dealing with a variety of sexual health related conditions, providing testing and treatment of sexually transmitted infections including HIV, in line with national guidelines.
Main duties of the job
To directly line manage administrative and clerical staff in Sexual Health services, which is located over a number of sites.Ensure that there is continuous administrative cover for the clinics, incorporating the central booking number and clinic reception/admin support.Manage administrative staff sickness/absence. Conduct return to work interviews and arrange meeting with HR as per policy. Signatory for annual leave / extra hours for admin and clerical staff.To supervise on a day-to-day basis the administrative operational issues within locality in relation to the delivery of services. Undertake staff annual appraisals and support staff development.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south
Job description
Job responsibilities
This is a key managerial role within Sexual Health Services to manage comprehensive, efficient, effective administration and clerical service in locality. Please see attached Job description.
Job description
Job responsibilities
This is a key managerial role within Sexual Health Services to manage comprehensive, efficient, effective administration and clerical service in locality. Please see attached Job description.
Person Specification
Educaton and Qualification
Essential
- Educated to A level standard or equivalent experience
- NVQ Level 3 in Business and Administration or equivalent or willing to work towards ( or equivalent experience
Experience and Knowledge
Essential
- Proficient in the use of Microsoft Office suite, including word, Excel, Power-point and Outlook
- Performance management methodology
- Understand all national and local access targets
- Demonstrate understanding of current organisational NHS policies
- Demonstrable experience of NHS administration processes
- Extensive knowledge of Lilie software system
- Basic knowledge of Crystal Reports
Desirable
- Significant management experience including staff supervision
Skills and Ability
Essential
- Motivated and enthusiastic
- Confident, assertive and decisive in own abilities
- Excellent time management
- Proven interpersonal skills
- Sensitive to staff issues
- Ability to adapt to rapid change
- Resilient and tenacious
- Ability to work well under pressure and prioritise effectively
- Ability to act with courtesy and diplomacy
- Ability to challenge and improve outcomes for the service
- Ability to ensure standards are adhered to
- Undertake annual appraisals of staff
- Ability to assimilate and co-ordinate various agendas prioritising appropriately
- Ability to analyse complex information to support managerial decision making
- Good communication both written and verbal
- Strong prioritisation skills with the ability to manage competing demands
- Ability to influence, negotiate and build working relationships
- Self-motivated, highly organised, focused and results oriented
- Ability to cope with high levels of pressure
- Ability to work on own initiative and without supervision
- Ability to work to deadlines and achieve project targets
- Problem solving skills and techniques
- Evidence of effective diary management
- Evidence of efficient order/stock maintenance experience
Desirable
- Good understanding of current NHS issues
Person Specification
Educaton and Qualification
Essential
- Educated to A level standard or equivalent experience
- NVQ Level 3 in Business and Administration or equivalent or willing to work towards ( or equivalent experience
Experience and Knowledge
Essential
- Proficient in the use of Microsoft Office suite, including word, Excel, Power-point and Outlook
- Performance management methodology
- Understand all national and local access targets
- Demonstrate understanding of current organisational NHS policies
- Demonstrable experience of NHS administration processes
- Extensive knowledge of Lilie software system
- Basic knowledge of Crystal Reports
Desirable
- Significant management experience including staff supervision
Skills and Ability
Essential
- Motivated and enthusiastic
- Confident, assertive and decisive in own abilities
- Excellent time management
- Proven interpersonal skills
- Sensitive to staff issues
- Ability to adapt to rapid change
- Resilient and tenacious
- Ability to work well under pressure and prioritise effectively
- Ability to act with courtesy and diplomacy
- Ability to challenge and improve outcomes for the service
- Ability to ensure standards are adhered to
- Undertake annual appraisals of staff
- Ability to assimilate and co-ordinate various agendas prioritising appropriately
- Ability to analyse complex information to support managerial decision making
- Good communication both written and verbal
- Strong prioritisation skills with the ability to manage competing demands
- Ability to influence, negotiate and build working relationships
- Self-motivated, highly organised, focused and results oriented
- Ability to cope with high levels of pressure
- Ability to work on own initiative and without supervision
- Ability to work to deadlines and achieve project targets
- Problem solving skills and techniques
- Evidence of effective diary management
- Evidence of efficient order/stock maintenance experience
Desirable
- Good understanding of current NHS issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
