Job summary
Please note that this role is advertised on behalf of Atlas BFW Management Ltd (Atlas), a wholly-owned subsidiary of Blackpool Teaching Hospitals NHS Foundation Trust and as such, successful applicant(s) will be on Atlas Terms and Conditions. For further information about Atlas, please visit: www.bfwml.co.uk
The post holder will be required to assist with all associated duties connected with the delivery of staff and patient meal services within food service areas including wards, dining rooms and satellitevenues.
Please be aware that with this role you may require a Disclosure and Barring Service (DBS), further information will be provide if you are successful for interview.
Main duties of the job
The post-holder will be required to adhere to departmental standards and food safety regulations.
The candidate will act at all times in a manner that upholds the Atlas values, working as part of a team to ensure efficiency and excellent customer care.
About us
As experts in healthcare facilities and property management, we deliver fully-managed healthcare facilities services and property management solutions to clients throughout Blackpool, Fylde, Wyre and North Lancashire.
Our teams ensure our clients' properties and amenities provide the best environment for their customers, patients, staff and visitors.
As a wholly owned subsidiary of Blackpool Teaching Hospitals NHS Foundation Trust, we support the Trust's frontline clinical services and assist with the delivery of patient care, through our service provision.
Our profits are used to help grow our business, whilst providing additional employment, training and development opportunities for local people.
Visit: bfwml.co.uk for further information.
Any profits that we make are used to help grow our business, provide additional employment, training and development for our staff, whilst helping to support the Trust's frontline clinical services, and the delivery of safe patient care.
Our healthcare facilities services and property management solutions encompass: Capital Developments, Estates Management, Facilities Management, Medical Engineering and Property Services.
Our teams ensure our clients properties and amenities provide the best environment for their customers, patients, staff, and visitors.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for further information.
Adaptability/Flexibility
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Customer Focus
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal and external customers.
Initiative
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Interpersonal Skills
Has good listening skills, builds strong relationships, is flexible/open-minded, communicates effectively, solicits performance feedback and handles constructive criticism.
Teamwork
Meets all team deadlines and responsibilities, listens to others and values opinions, helps the leader to meet goals, welcomes newcomers and promotes a positive and collaborative team atmosphere.
Self-Development
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
Developing Others
Identifying and providing opportunities to improve the capability of others by highlighting the development needs of people; constructs and executes development plans and looks for opportunities in allocating tasks to develop people.
Conducts frequent review and feedback sessions to develop direct reports; is a people builder and consciously acts as a role model for others.
Gaining Commitment
Encouraging others to be emotionally and / or intellectually committed to a course of action; communicating and providing leadership: by informing others of how their work connects to the big picture and inspiring and motivating individuals and teams:
Communicates an inspiring vision or sense of purpose. Expresses positive expectations of others and gives encouragement.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for further information.
Adaptability/Flexibility
Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.
Customer Focus
Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal and external customers.
Initiative
Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
Interpersonal Skills
Has good listening skills, builds strong relationships, is flexible/open-minded, communicates effectively, solicits performance feedback and handles constructive criticism.
Teamwork
Meets all team deadlines and responsibilities, listens to others and values opinions, helps the leader to meet goals, welcomes newcomers and promotes a positive and collaborative team atmosphere.
Self-Development
Seeks out and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
Developing Others
Identifying and providing opportunities to improve the capability of others by highlighting the development needs of people; constructs and executes development plans and looks for opportunities in allocating tasks to develop people.
Conducts frequent review and feedback sessions to develop direct reports; is a people builder and consciously acts as a role model for others.
Gaining Commitment
Encouraging others to be emotionally and / or intellectually committed to a course of action; communicating and providing leadership: by informing others of how their work connects to the big picture and inspiring and motivating individuals and teams:
Communicates an inspiring vision or sense of purpose. Expresses positive expectations of others and gives encouragement.
Person Specification
Education & Qualifications
Essential
- Good numeracy and literacy skills
Desirable
- Level 2 Food Safety Certificate
Experience
Essential
- Previous experience of working in a kitchen/catering environment.
- Demonstrable experience of delivering excellent customer service.
Skills
Essential
- Good communication skills, including a good command of the English Language to allow effective communication with colleagues and service users.
- Ability to work within a team and supervise a team.
- Ability to work calmly under pressure.
- Excellent customer care skills.
- Able to deal calmly and confidently with a diverse range of customers.
- Good time management and ability to prioritise effectively.
- Able to delegate effectively.
- Able to work unsupervised
Personal Qualities
Essential
- High standards of honesty and integrity.
- Hard working and reliable, with a strong work ethic.
- Flexible/adaptable and calm under pressure.
- Open and receptive to new information, lots of common sense.
- Outgoing personality, able to build rapport with others quickly.
Availability
Essential
- Ability to participate fully in rota system.
Desirable
- Flexibility in work pattern and ability to work at short notice to cover staff absence.
Person Specification
Education & Qualifications
Essential
- Good numeracy and literacy skills
Desirable
- Level 2 Food Safety Certificate
Experience
Essential
- Previous experience of working in a kitchen/catering environment.
- Demonstrable experience of delivering excellent customer service.
Skills
Essential
- Good communication skills, including a good command of the English Language to allow effective communication with colleagues and service users.
- Ability to work within a team and supervise a team.
- Ability to work calmly under pressure.
- Excellent customer care skills.
- Able to deal calmly and confidently with a diverse range of customers.
- Good time management and ability to prioritise effectively.
- Able to delegate effectively.
- Able to work unsupervised
Personal Qualities
Essential
- High standards of honesty and integrity.
- Hard working and reliable, with a strong work ethic.
- Flexible/adaptable and calm under pressure.
- Open and receptive to new information, lots of common sense.
- Outgoing personality, able to build rapport with others quickly.
Availability
Essential
- Ability to participate fully in rota system.
Desirable
- Flexibility in work pattern and ability to work at short notice to cover staff absence.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
