Job summary
The Blackpool Quality Improvement team have been on an epic journey since they launched in 2020. After securing a brand new QI Hub in Trust HQ and working with Executive sponsors and wonderful staff, patients and families, the team have supported delivery of:
- Successful Breakthrough Series Collaboratives that have delivered a sustained reduction in cardiac arrests, pressure ulcers and improved sepsis pathways to name a few.
- Working with a number of high profile global leaders, launched the Blackpool Clinical Quality Academy, a medically led team based yearlong training and practice in QI. This programme has created over 100 staff who are delivering improvements that support delivery of our Trust Strategy. The academy is about to launch a third cohort in partnership with East Lancashire Hospitals NHS Trust.
- An impressive education programme that has over 1,600 attendances including QSIR Foundation and Practitioner (NHS England programme). We also design and deliver our own innovative training programmes such as our virtual "measurement jam" and "everyday improvement", to ensure we reach as many of our busy staff as possible.
We are now at a critical point as we commence delivery of our new enabling plans, to support our people to achieve the aims described in our Trust strategy. We are also committed to the new NHS IMPACT approach, so we can respond to today's challenges, deliver better care for patients and give better outcomes for communities.
Main duties of the job
We are looking for an exceptional QI leader, who is able to lead, design and deliver our programmes to the highest standard. This is an extremely fast paced and changing environment, so we are looking for someone who can work flexibly, drive improvement and help our people to thrive. You will be an excellent communicator, programme manager, facilitator, coach, teacher and have a deep knowledge of improvement science. You need to be able and willing to apply yourself to all aspects of delivering improvement and a good knowledge of data for improvement is essential. If you are passionate about improving flow and the "green" agenda, even better.
About us
In return we offer a team approach to delivery, with hands on project and leadership support. You will get the opportunity to work for an outward facing team who are keen to hear about your development ideas - we want you to learn from the best. We celebrate success and have been successful in achieving and being shortlisted for many awards over the last couple of years. All staff in the team have had significant development opportunities from learning the latest in QI, attending conferences, studying with a university and learning from each other at our weekly "all teach, all learn" team meetings. In your job we want you to be innovative, creative and most importantly, we want you to enjoy your work and have fun.
The job is mostly based on site, either at the hospital or in the community. You must be able to drive and be a car owner as it is likely you will be spending time at different sites across the Fylde Coast and on occasion elsewhere in Lancashire and South Cumbria.
Job description
Job responsibilities
The Quality Improvement Programme Manager will act as central source of improvement knowledge and an expert resource for all improvement programmes managed by the Quality Improvement Hub. They will deputise for the Senior Quality Improvement Manager when required. The post holder will spend the majority of their time working with front line teams, in the hospital and community settings. While based on the hospital site there will be a frequent requirement to visit wards, community teams, facilitate events and teach, outside the office environment.
Job description
Job responsibilities
The Quality Improvement Programme Manager will act as central source of improvement knowledge and an expert resource for all improvement programmes managed by the Quality Improvement Hub. They will deputise for the Senior Quality Improvement Manager when required. The post holder will spend the majority of their time working with front line teams, in the hospital and community settings. While based on the hospital site there will be a frequent requirement to visit wards, community teams, facilitate events and teach, outside the office environment.
Person Specification
Qualifications
Essential
- oEducated to masters level or equivalent level of experience of working at senior level in specialist area.
- oRecognised improvement advisor training.
- oRecognised improvement advisor training.
- oEvidence of continuous professional development
- oProject/programme management qualification or equivalent experience.
Desirable
- oPost graduate (or working towards) project management or business management qualification
Knowledge
Essential
- oProgramme management experience
- oExcellent knowledge of Quality Improvement Methodology:-Demings System of Profound Knowledge -The IHI Model for Improvement -Driver Diagrams -PDSA -Process mapping -Breakthrough Series Collaboratives -Statistical Process Control Chart and the use of data for improvement -Data collection tools
- oUnderstanding of statistics and measurement for improvement
- oDesigning and managing improvement programmes.
- oTeaching / training either to individuals or groups, informally or in a classroom setting
- oMentoring / coaching other team members
- oExperience of working in Quality Improvement within a healthcare setting
Desirable
- oImprovement Methods such as LEAN
- oFactorial Design
- oLeading change in complex systems
- oEvidence of leading on the writing of: -Journal articles -Grant applications -Award applications
Skills
Essential
- oAbility to rapidly build credibility with all levels in the organisations, including senior managers and clinicians
- oAbility to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- oProven abilities in mentorship/coaching/facilitation - guiding people/teams to achieving results and helping them to learn through practice
- oAbility to use excel to present data over time
- oProblem solving skills and ability to respond to sudden unexpected demands
- oProven capabilities in process/problem analysis, challenging existing thinking and generating improvements and solutions.
- oAdvise and take decisions on difficult and contentious issues where there may be a number of courses of action.
- oStrategic thinking - ability to anticipate and resolve problems before they arrive.
- oDemonstrated capability to plan over short, medium and long-term
- oComprehensive experience of project principles, techniques and tools, such as Prince 2.
- oMust be able to use initiative to decide relevant actions and to make recommendations to sponsor / manager with the aim of improving deliverables
- oAbility to make decisions autonomously, when working to tight and often changing timescales
- oExperience of identifying and interpreting National policy.
- oExperience of identifying and interpreting National policy.
Person Specification
Qualifications
Essential
- oEducated to masters level or equivalent level of experience of working at senior level in specialist area.
- oRecognised improvement advisor training.
- oRecognised improvement advisor training.
- oEvidence of continuous professional development
- oProject/programme management qualification or equivalent experience.
Desirable
- oPost graduate (or working towards) project management or business management qualification
Knowledge
Essential
- oProgramme management experience
- oExcellent knowledge of Quality Improvement Methodology:-Demings System of Profound Knowledge -The IHI Model for Improvement -Driver Diagrams -PDSA -Process mapping -Breakthrough Series Collaboratives -Statistical Process Control Chart and the use of data for improvement -Data collection tools
- oUnderstanding of statistics and measurement for improvement
- oDesigning and managing improvement programmes.
- oTeaching / training either to individuals or groups, informally or in a classroom setting
- oMentoring / coaching other team members
- oExperience of working in Quality Improvement within a healthcare setting
Desirable
- oImprovement Methods such as LEAN
- oFactorial Design
- oLeading change in complex systems
- oEvidence of leading on the writing of: -Journal articles -Grant applications -Award applications
Skills
Essential
- oAbility to rapidly build credibility with all levels in the organisations, including senior managers and clinicians
- oAbility to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
- oProven abilities in mentorship/coaching/facilitation - guiding people/teams to achieving results and helping them to learn through practice
- oAbility to use excel to present data over time
- oProblem solving skills and ability to respond to sudden unexpected demands
- oProven capabilities in process/problem analysis, challenging existing thinking and generating improvements and solutions.
- oAdvise and take decisions on difficult and contentious issues where there may be a number of courses of action.
- oStrategic thinking - ability to anticipate and resolve problems before they arrive.
- oDemonstrated capability to plan over short, medium and long-term
- oComprehensive experience of project principles, techniques and tools, such as Prince 2.
- oMust be able to use initiative to decide relevant actions and to make recommendations to sponsor / manager with the aim of improving deliverables
- oAbility to make decisions autonomously, when working to tight and often changing timescales
- oExperience of identifying and interpreting National policy.
- oExperience of identifying and interpreting National policy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
