Job summary
Applications are invited from well-motivated, enthusiastic persons for the post of Clerk Receptionist in Sexual Health Services, based at Fatima Health Centre, Preston.Applicants should have experience of working with the general public on a day to day basis. Experience of clerical work and having excellent organisational skills would be beneficial. Sexual Health Services uses their own IT patient record system and therefore the candidate must be computer literate as well as being practical and adaptable.Well developed communication skills and an ability to work as part of a team are vital requirements for this post. Due to the specialist nature of this service, an open, non-judgemental and positive attitude is necessary.Shift patterns may potentially include working long days, evenings and weekends and working at our other sites in Preston, Chorley and Leyland.When applying for this position, it is essential that you read the job description and person specification. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.Please note that the people reviewing your application will be seeking evidence that you meet the essential criteria of the person specification.In line with the Department of Health guidelines, the Trust operates a strict smoke free policy.
Main duties of the job
The successful candidate will be expected to demonstrate the following skills:
- Ability to deliver services that are customer focused in a demanding environment
- Professional telephone skills
- The ability to accurately maintain and update system records
- Knowledge of clinical systems.
Commitment to undertake ongoing in-service training and development is essential. You should be motivated, keen to learn and ready to embrace change. Our commitment to you is to provide the environment for this to happen, and to ensure that you are part of a defined preceptorship programme.
If you are motivated to deliver high standards of care and have the personal qualities and characteristics as outlined, then this could be the post for you.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
The post holder will assist in the provision of clerical support to the team members working at Sexual Health, Fatima Health Centre, Preston by undertaking basic office procedures in order to maintain an effective and efficient office system. Shift patterns may include working long days, evenings and weekends.
Face to face and telephone contact with members of the public will be undertaken, and the checking of clinic registration forms to ensure they have been completed correctly. Such information will include patient date of birth, address, GP, and telephone numbers.
Job description
Job responsibilities
The post holder will assist in the provision of clerical support to the team members working at Sexual Health, Fatima Health Centre, Preston by undertaking basic office procedures in order to maintain an effective and efficient office system. Shift patterns may include working long days, evenings and weekends.
Face to face and telephone contact with members of the public will be undertaken, and the checking of clinic registration forms to ensure they have been completed correctly. Such information will include patient date of birth, address, GP, and telephone numbers.
Person Specification
Qualifications
Essential
Desirable
- ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience
Essential
- Experience in a clerical setting in the last 2 years
- Experience of dealing with the general public in the last 12 months
- Experience of multidisciplinary team working
- Understanding of confidentiality guidance
Desirable
- Previous administration work in health care setting i.e., hospital/community
- Experience of database and spreadsheets
Skills
Essential
- Evidence of good communication abilities both written and verbal
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to understand and carry out instructions
- Computer literate
- Good organisational skills
- Ability to work with health professionals
- Self-motivated / approachable
- Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
- Ability to work under pressure
- Ability to work as part of a team
- Ability to travel and able to visit locations as and when required across all sites
- Understanding of effective record keeping
- Open minded, non-judgmental attitude
- Understanding of confidentiality policies in Sexual Health
Desirable
- Awareness of systems e.g. Lilie
Person Specification
Qualifications
Essential
Desirable
- ECDL qualification or equivalent and use of Microsoft packages i.e. Word, Excel, Outlook
Experience
Essential
- Experience in a clerical setting in the last 2 years
- Experience of dealing with the general public in the last 12 months
- Experience of multidisciplinary team working
- Understanding of confidentiality guidance
Desirable
- Previous administration work in health care setting i.e., hospital/community
- Experience of database and spreadsheets
Skills
Essential
- Evidence of good communication abilities both written and verbal
- Ability to work on own initiative
- Ability to work as part of a team
- Ability to understand and carry out instructions
- Computer literate
- Good organisational skills
- Ability to work with health professionals
- Self-motivated / approachable
- Flexible approach to providing cover for evening and weekend clinics and for other staff on annual leave or sick
- Ability to work under pressure
- Ability to work as part of a team
- Ability to travel and able to visit locations as and when required across all sites
- Understanding of effective record keeping
- Open minded, non-judgmental attitude
- Understanding of confidentiality policies in Sexual Health
Desirable
- Awareness of systems e.g. Lilie
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
