Job summary
Working within the Risk and Incident Team, the post holder will support the Governance Risk and Safety Lead with the day-to-day management of Trust wide incidents and risk management processes and systems development. The range and diversity of responsibilities will require the post holder to adopt a flexible approach. They will be required to have excellent communication and analytical skills to deal with the day-to-day challenges of maintaining high compliance with each process in line with Trust standards.
Main duties of the job
The post holder will be a key member of the Risk and Incident Team and will work effectivelywith the Head of Quality Governance, Governance Risk and Safety Lead, Divisional Triumvirates and Divisional Quality Managers.
The post holder will be proficient in the use and administration of modules of the Trust's risk management system (currently Safeguard) to facilitate the use of the system to its full capacity and function. This will include the ability to design and develop the system to meet the needs of the trust.
The post holder will support the current risk management system, and successor systems as applicable, overseeing development and administration of all modules, but more specifically within the risk and incident modules, complaints, PALs, claims, freedom of information, and safety alerts.
The post holder will deliver training on the extraction of data from the system, how to runreports and ensure the quality of reporting is effective. The post holder has responsibility for supporting all staff to increase their knowledge and skills to enable them to efficiently use the trust's risk management system and ensure that effective data is included in reporting.
The post holder will play a pivotal role in the co-ordination of the Trust's 72hr Rapid Reviewpanel process, including the co-ordination of agendas and meeting notes whilst ensuring that shared inboxes and trackers are updated accordingly.
About us
The Risk and Incident team are a small and dedicated group of young professionals supporting the patient and staff safety culture within the Trust. The team work closely alongside other corporate teams, including audit, patient experience, legal, medical education, health & safety, quality governance and quality improvement. The team also work closely with the quality and governance teams within our clinical and clinical support divisions and communicate widely with all levels of staff across the organisation, providing advice and support. The team's work ethic ensures that the patient comes first and that our staff are respected and are able to work in a safe and open environment.
Job description
Job responsibilities
- Manage activities relating to the Trusts obligations and responsibilities, to manage clinical incidents and clinical risk management standards, as regulated and monitored by the Care Quality Commission, NHSE/I, NHSR and local Clinical Commissioning Groups.
- Provide dedicated support to the administration of the Ulysses Safeguard Risk Management System, including, but not limited to the following key activities; structuring and scheduling of reports, development/refinement of web-facing data forms, maintaining data quality standards within the team and wider trust, enacting any changes to the system as required.
- Ensure the Ulysses Risk Management System remains compliant/compatible with the Learning From Patient Safety Events system.
- Support the Head of Quality Governance and the Governance, Risk and Safety Lead in embedding the new Patient Safety Incident Response Framework within the organisation.
- Act as the lead in the co-ordination of the Trusts 72hr Rapid Review panel process including the co-ordination of agendas and meeting notes whilst ensuring that shared inboxes and trackers are updated accordingly.
- Support the Head of Quality Governance and Governance, Risk & Safety Lead in optimising processes both administrative and technical ensuring that the Trusts Risk Management system is maximised to its potential.
- Support the Governance, Risk & Patient Safety Manager to review external and internal operating environments in relation to clinical incident and clinical risk management and to develop effective relationships with stakeholders.
- Support the Governance, Risk & Safety Lead to monitor and contribute to strategies to guide the work of the Trust in relation to incident and risk management, and the ongoing improvement to the integrated Trust-wide incident reporting and risk management system.
- Develop and structure reports to support the provision of performance data such as Key Performance Indicators.
- Identify and analyse trends, themes and learning from incidents and serious incidents and ensure there are processes in place for sharing these widely across the organisation to support service improvements and reductions in harm.
- To support the Incident and Risk, and Health & Safety teams to manage their activities in relation to incidents and risk management.
- To monitor Claims, Complaints, Safeguarding Concerns and Inquests etc., in relation to triangulating risks for recording and auditing.
- To support the Governance, Risk and Safety Lead in the production of routine Board Reports relating to incidents and risk management.
- To ensure the Trusts Ulysses Risk Management system is appropriately administrated and monitored for optimum effectiveness.
- To provide training as appropriate to Trust staff regarding incident and risk management processes.
- To support the coordination and management of recording of duty of candour evidence for serious incidents and relevant incidents.
- To monitor and assist in the investigation of any incidents raised by Commissioners.
Job description
Job responsibilities
- Manage activities relating to the Trusts obligations and responsibilities, to manage clinical incidents and clinical risk management standards, as regulated and monitored by the Care Quality Commission, NHSE/I, NHSR and local Clinical Commissioning Groups.
- Provide dedicated support to the administration of the Ulysses Safeguard Risk Management System, including, but not limited to the following key activities; structuring and scheduling of reports, development/refinement of web-facing data forms, maintaining data quality standards within the team and wider trust, enacting any changes to the system as required.
- Ensure the Ulysses Risk Management System remains compliant/compatible with the Learning From Patient Safety Events system.
- Support the Head of Quality Governance and the Governance, Risk and Safety Lead in embedding the new Patient Safety Incident Response Framework within the organisation.
- Act as the lead in the co-ordination of the Trusts 72hr Rapid Review panel process including the co-ordination of agendas and meeting notes whilst ensuring that shared inboxes and trackers are updated accordingly.
- Support the Head of Quality Governance and Governance, Risk & Safety Lead in optimising processes both administrative and technical ensuring that the Trusts Risk Management system is maximised to its potential.
- Support the Governance, Risk & Patient Safety Manager to review external and internal operating environments in relation to clinical incident and clinical risk management and to develop effective relationships with stakeholders.
- Support the Governance, Risk & Safety Lead to monitor and contribute to strategies to guide the work of the Trust in relation to incident and risk management, and the ongoing improvement to the integrated Trust-wide incident reporting and risk management system.
- Develop and structure reports to support the provision of performance data such as Key Performance Indicators.
- Identify and analyse trends, themes and learning from incidents and serious incidents and ensure there are processes in place for sharing these widely across the organisation to support service improvements and reductions in harm.
- To support the Incident and Risk, and Health & Safety teams to manage their activities in relation to incidents and risk management.
- To monitor Claims, Complaints, Safeguarding Concerns and Inquests etc., in relation to triangulating risks for recording and auditing.
- To support the Governance, Risk and Safety Lead in the production of routine Board Reports relating to incidents and risk management.
- To ensure the Trusts Ulysses Risk Management system is appropriately administrated and monitored for optimum effectiveness.
- To provide training as appropriate to Trust staff regarding incident and risk management processes.
- To support the coordination and management of recording of duty of candour evidence for serious incidents and relevant incidents.
- To monitor and assist in the investigation of any incidents raised by Commissioners.
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience in related position
- Sound knowledge of Risk Management Systems in the NHS
- Advanced knowledge of IT software including full Microsoft packages
Desirable
- European Computer Driver License or similar qualification
Experience
Essential
- Demonstrable experience of using Risk Management Systems
- Experience of training staff on various systems and databases, at all levels
- Extensive experience of high level administrative work in a busy office environment
- Experience of implementation and adherence to policies and procedures
Desirable
- Experience in a similar role within the NHS
- Knowledge of medical terminology
Skills
Essential
- Ability to prioritise a demanding workload whilst meeting deadlines
- Ability to work independently and as part of a team.
- Excellent organisational skills
- Ability to interrogate large quantities of data, manipulating this into meaningful analysis
- High level of attention to quality and details with high standards of grammar and literacy
- Ability to deal with fast changing priorities and deadlines
Desirable
- Working knowledge of risk management data systems
Person Specification
Qualifications
Essential
- Educated to degree level or equivalent experience in related position
- Sound knowledge of Risk Management Systems in the NHS
- Advanced knowledge of IT software including full Microsoft packages
Desirable
- European Computer Driver License or similar qualification
Experience
Essential
- Demonstrable experience of using Risk Management Systems
- Experience of training staff on various systems and databases, at all levels
- Extensive experience of high level administrative work in a busy office environment
- Experience of implementation and adherence to policies and procedures
Desirable
- Experience in a similar role within the NHS
- Knowledge of medical terminology
Skills
Essential
- Ability to prioritise a demanding workload whilst meeting deadlines
- Ability to work independently and as part of a team.
- Excellent organisational skills
- Ability to interrogate large quantities of data, manipulating this into meaningful analysis
- High level of attention to quality and details with high standards of grammar and literacy
- Ability to deal with fast changing priorities and deadlines
Desirable
- Working knowledge of risk management data systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
