Job summary
As the Neonatal Governance Lead the post holder will take responsibility for leading investigations of significant events and serious incidents, producing and monitoring action plans. There will be an expectation that you will provide support and information for staff to learn from incidents, taking into consideration human factors, route cause analysis pathways and assurance that change in practice has been embedded to prevent re-occurrence.
Main duties of the job
Promote a culture where clinical governance and patient safety are integrated into the care and wellbeing of all patients, staff, and families, promoting a culture of participation, openness, and accountability.
Support staff and guide them in the management of incidents and complaints, promoting reflection on practice and disseminating learning.
Lead on the implementation and management of change in response to learning from incidents, ensuring that any necessary actions are taken to prevent similar incidents occurring.
Ensure the appropriate level of investigation is undertaken in response to incidents, reflecting the severity of incidents.
Ensure incident reporting via relevant trust and national governance pathways.
Ensure the Trust Neonatal Safety Champion is kept up to date.
Report to and participate in, relevant Trust and Network level Governance and Risk meetings.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description
Job responsibilities
Risk Management
- Co-ordinate and promote the neonatology risk management processes.
- Oversee and monitor the staff use of the Trusts incident reporting system.
- Be a cohesive member of the Trust Governance Team
- Promote the Duty of Candour
- Oversee national and local service evaluation and reviews and audits.
- Ensure the timely reporting by staff members of all neonatal clinical incidents.
- Collate incident statistics and monitor trends from adverse incidents.
- Communicate relevant findings to promote an environment which learns from incident reporting.
- Participate in the seamless investigation of all serious untoward incidents as instructed by Matron &/or the Trusts Governance and Risk team.
- Report incidents to other agencies where appropriate via the Trusts Governance and Risk Management Lead.
- Maintain and monitor the Neonatology Risk Register.
- Deputise as required at the Trust Safety and Risk Management Board.
- Participate in the facilitation of department training programmes in relation to Health Care Governance.
- Produce a risk management report as required.
- Develop clinical policies and guidelines to support risk management and clinical effectiveness and ensure archiving of all old policies.
- Participate in relevant clinical audits and risk assessments.
Complaints Management
- Work in partnership with the Neonatal Matron/Clinical Lead to manage the complaints process.
- Co-ordinate the prompt and succinct management of neonatology complaints within required timeframes
- Maintain a high standard of investigation through the co-ordination of multi-professional responses.
- Within sphere of role, produce written responses to complaints which are considered, factual, empathetic, and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with parents, families, and key staff members.
- Maintain a current log of complaints.
- Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure.
- Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately.
- Support the complaints process through ongoing dialogue with the Trusts Patient Advice and Liaison Services Team (PALS).
- Ensure staff involved in the complaints process are supported in a sensitive manner.
- Produce timely reports which detail the themes and trends over designated reporting periods e.g., previous quarter.
- Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues.
- Liaise with and provide any documentation required.
- Act as the point of contact for the Patient Advice and Liaison Services Team (PALS)
- Act as the point of contact for families
Litigation Responsibilities
- Work in partnership with the Trust legal department
- Ensure that the Trust legal department are involved with the on-going management of legal cases.
- Support the multi-disciplinary team in the submission of evidence and statements.
- Maintain a register of ongoing legal cases for Neonatology.
- Contribute to the professional cohesive management of the litigation process to reduce the potentially negative impact to both the family and staff members.
- Maintain confidentiality relating to patients, staff, and the Trust at all times.
Governance Issues
- Monitor the departments compliance in governance issues.
- Contribute to the Neonatology Health and Safety Review process.
- Support the Matron and the Ward Managers with contemporary governance issues as they arise; and assist in the production and monitoring of action plans.
- Ensure Neonatal Business Continuity plans are in place and up to date.
- Support the Matron and Trusts Governance and Risk Lead in major escalation plans.
- Ensure safety plans & procedures are up to date for the service and workforce.
Job description
Job responsibilities
Risk Management
- Co-ordinate and promote the neonatology risk management processes.
- Oversee and monitor the staff use of the Trusts incident reporting system.
- Be a cohesive member of the Trust Governance Team
- Promote the Duty of Candour
- Oversee national and local service evaluation and reviews and audits.
- Ensure the timely reporting by staff members of all neonatal clinical incidents.
- Collate incident statistics and monitor trends from adverse incidents.
- Communicate relevant findings to promote an environment which learns from incident reporting.
- Participate in the seamless investigation of all serious untoward incidents as instructed by Matron &/or the Trusts Governance and Risk team.
- Report incidents to other agencies where appropriate via the Trusts Governance and Risk Management Lead.
- Maintain and monitor the Neonatology Risk Register.
- Deputise as required at the Trust Safety and Risk Management Board.
- Participate in the facilitation of department training programmes in relation to Health Care Governance.
- Produce a risk management report as required.
- Develop clinical policies and guidelines to support risk management and clinical effectiveness and ensure archiving of all old policies.
- Participate in relevant clinical audits and risk assessments.
Complaints Management
- Work in partnership with the Neonatal Matron/Clinical Lead to manage the complaints process.
- Co-ordinate the prompt and succinct management of neonatology complaints within required timeframes
- Maintain a high standard of investigation through the co-ordination of multi-professional responses.
- Within sphere of role, produce written responses to complaints which are considered, factual, empathetic, and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with parents, families, and key staff members.
- Maintain a current log of complaints.
- Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure.
- Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately.
- Support the complaints process through ongoing dialogue with the Trusts Patient Advice and Liaison Services Team (PALS).
- Ensure staff involved in the complaints process are supported in a sensitive manner.
- Produce timely reports which detail the themes and trends over designated reporting periods e.g., previous quarter.
- Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues.
- Liaise with and provide any documentation required.
- Act as the point of contact for the Patient Advice and Liaison Services Team (PALS)
- Act as the point of contact for families
Litigation Responsibilities
- Work in partnership with the Trust legal department
- Ensure that the Trust legal department are involved with the on-going management of legal cases.
- Support the multi-disciplinary team in the submission of evidence and statements.
- Maintain a register of ongoing legal cases for Neonatology.
- Contribute to the professional cohesive management of the litigation process to reduce the potentially negative impact to both the family and staff members.
- Maintain confidentiality relating to patients, staff, and the Trust at all times.
Governance Issues
- Monitor the departments compliance in governance issues.
- Contribute to the Neonatology Health and Safety Review process.
- Support the Matron and the Ward Managers with contemporary governance issues as they arise; and assist in the production and monitoring of action plans.
- Ensure Neonatal Business Continuity plans are in place and up to date.
- Support the Matron and Trusts Governance and Risk Lead in major escalation plans.
- Ensure safety plans & procedures are up to date for the service and workforce.
Person Specification
Education and qualifications
Essential
- 1st Level Registered Nurse or Registered Midwife
- Post registration Qualification in Neonatology
- Educated to First level degree (level 6 or above)
Desirable
- Evidence of supervisor / assessor qualification
- Previous experience of working in governance role
Experience and Knowledge
Essential
- Significant post registration neonatal experience
- Current NLS certification
- Safeguarding Children training (Level 1-3)
- Evidence of continuing professional development
- Leadership or management training
- Knowledge of audit and service improvement
- Experience of managing change
- Human factors/route cause analysis training or experience of/willing to undertake.
Desirable
- Experience of Conflict resolution
- Risk management experience
- Complaints management
- Report writing experience.
Skills and ability
Essential
- Working knowledge of the incident process
Desirable
Person Specification
Education and qualifications
Essential
- 1st Level Registered Nurse or Registered Midwife
- Post registration Qualification in Neonatology
- Educated to First level degree (level 6 or above)
Desirable
- Evidence of supervisor / assessor qualification
- Previous experience of working in governance role
Experience and Knowledge
Essential
- Significant post registration neonatal experience
- Current NLS certification
- Safeguarding Children training (Level 1-3)
- Evidence of continuing professional development
- Leadership or management training
- Knowledge of audit and service improvement
- Experience of managing change
- Human factors/route cause analysis training or experience of/willing to undertake.
Desirable
- Experience of Conflict resolution
- Risk management experience
- Complaints management
- Report writing experience.
Skills and ability
Essential
- Working knowledge of the incident process
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
