Referral Triage Administrator

Job summary

We are pleased to announce an exciting opportunity to join our Single Point of Access Team as a Referral Triage Administrator. In this role, you will play a crucial part in delivering excellent patient care by ensuring that patients and service users are directed to the appropriate services that best meet their needs.

We operate a 7-day service, with shifts running from 07:30 am to 20:00 pm, including coverage during bank holidays. As such, flexibility is required in this role.

Please note, our service has moved to Sandwell Council House, which will be your main base of work.

Join us in supporting our patients and service users in accessing the care they need!

Main duties of the job

Key Responsibilities:

• Referral and Documentation Management: Upload referrals and relevant documents to patient records accurately.
• Communication: Receive and make telephone calls to assist patients, service users, and internal teams.
• Appointment Scheduling: Book appointments for patients as per clinical and non-clinical requests.
• Administrative Support: Perform general administrative duties as required, including filing and record-keeping.
• Liaison with External Agencies: Coordinate with external agencies such as GPs, NHS 111, and West Midlands Ambulance Services.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Freeth Street

Oldbury

B69 3DE

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Freeth Street

Oldbury

B69 3DE

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

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