Sandwell and West Birmingham NHS Trust

Macmillan Cancer Care Navigator

The closing date is 02 November 2025

Job summary

Are you passionate about improving the experience of cancer patients and their carers? Are you excited and motivated by the personalised care agenda, and ensuring patients having access to the right support, at the right time, in the right way?

We are seeking exceptional personnel to join us in delivering best practice personalised care and support interventions to cancer patients and their families as part of our Living with and Beyond Cancer Program here at Sandwell and West Birmingham Hospital NHS Trust. You will be joining a team of Cancer Care Navigators helping patients to manage the practical and emotional impact of cancer, who will drive forward the role to ensure it is fully embedded and integrated into our cancer pathways. You will also work with the wider LWBC team in delivery of Health and Wellbeing events.

We are seeking people who can exercise their initiative, use independent judgement and make decisions within a variety of situations.

Main duties of the job

Working closely with Cancer Services and our Cancer Nurse Specialist Team's (CNS) you will be a source of contact for cancer patients and their families, helping them to navigate through their cancer pathway, from diagnosis and into follow-up; providing reassurance, telephone patient triaging and support, along-side patient-related information giving and signposting. You will have support and guidance from our Cancer Care Navigators and the LWBC facilitator.

You will be required to assist the CNS teams in the smooth running of their living with and beyond cancer services which will include undertaking administrative duties relating to nurse-led clinics, MDT Outcomes and the tracking of patients' on remote surveillance. You will also be responsible for delivering Holistic Needs Assessments and Care Planning telephone clinics supporting patients in the resolution of non-complex needs and concerns. As well as managing patients who are on patient stratified follow up through remote monitoring

About us

The Living with and Beyond Care Team commemced in March 2019 following a Macmillan grant. The team aspire to providing excellence for our patients and carers in a supportive environment.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Date posted

21 October 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year pro rata/per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Part-time

Reference number

381-CO-7465443

Job locations

SWB NHS Trust

Lyndon

Sandwell

B71 4HJ

Job description

Job responsibilities

The Post holder needs to have enthusiasm, commitment and a drive to work with cancer patients and carers. The ideal person will have expertise skills and knowledge of cancer. The ability to learn and develop there knowledge and abilities to carry out Holistic Needs Assessments on patients through the journey and to develop care plans. Sign posting to service that will support the patient to self manage is the key to success.

You will have excellent communication skills and be confident in dealing with patients both on the phone and face to face; whilst being aware of the limitations and boundaries of your expertise level and role. These key skills need to come hand in hand with demonstrable evidence of competent IT and office administration skills, along with experience of information patients systems to sustain accurate and timely electronic patient records.

This job offers a great opportunity to be in a role vital to the personalised care and support agenda. With a can-do attitude, resilience and commitment to best patient care you are enthusiastic, self-motivated and have a passion for putting your patients needs first.

It is necessary that you call to informally chat about the role and come to visit the team and service to gain an insight to what we do. The role is for 12 months.

Job description

Job responsibilities

It is necessary that you call to informally chat about the role and come to visit the team and service to gain an insight to what we do. The role is for 12 months.

Person Specification

Qualifications

Essential

GCSE English language and Mathematics (Grades A-C) or equivalent
NVQ 3 plus additional training
Recognised ECDL or equivalent or extensive experience using Microsoft office package

Desirable

Communication skills training i.e. Thyme and Sage

Experience

Essential

Experience of working in the NHS in a patient facing role
Experience of multi- professional working
Experience in the use of data management
Experience of coach/teaching patients and carers

Desirable

Experience in Cancer Care
Understanding of Macmillan Cancer Support and its role across the UK
Awareness of Improving Outcomes: A Strategy for Cancer and other national; cancer policies

Person Specification

Qualifications

Essential

GCSE English language and Mathematics (Grades A-C) or equivalent
NVQ 3 plus additional training
Recognised ECDL or equivalent or extensive experience using Microsoft office package

Desirable

Communication skills training i.e. Thyme and Sage

Experience

Essential

Experience of working in the NHS in a patient facing role
Experience of multi- professional working
Experience in the use of data management
Experience of coach/teaching patients and carers

Desirable

Experience in Cancer Care
Understanding of Macmillan Cancer Support and its role across the UK
Awareness of Improving Outcomes: A Strategy for Cancer and other national; cancer policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Lyndon

Sandwell

B71 4HJ

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Lyndon

Sandwell

B71 4HJ

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)