Sandwell and West Birmingham NHS Trust

Ward Clerk

The closing date is 25 September 2025

Job summary

An exciting opportunity exists with Surgical Services for a Ward Clerk to support the nursing staff on the Ophthalmic Inpatient and Day Surgery Unit.

We are seeking to appoint an individual who is motivated and dynamic with excellent interpersonal and communication skills, to work closely with the Multidisciplinary Team and explore the development of the role to its full potential.

**We would welcome applications from candidates who do not hold Business Administrator Level 3 as this could be offered during employment**

Main duties of the job

The Ward Clerk provides essential administrative and clerical support to the staff on the Ophthalmic Unit.

This post consists of a variety of tasks which includes patients admissions and discharges; managing medical records, scheduling hospital appointments and communicating with patients and their families.

In essence, the ward clerk play a vital role in ensuring the smooth functioning of the Ophthalmic Unit, supporting both patients, relatives, nursing & medical staff in their daily activities.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

381-SS-7270301

Job locations

Birmingham & Midland Eye Centre. City Health Campus

Dudley Road

Birmingham

B18 7QH


Job description

Job responsibilities

To work as part of a multidisciplinary team providing a clerical support to medical and nursing staff at ward level.

To have a responsible outlook in order to cope with the unpredictable nature of ward activity, using prioritising skills and discretion to organise a daily workload to take account of deadlines and degrees of urgency.

Previous admin experience and a knowledge of iPM/Lorenzo would be advantageous.

Job description

Job responsibilities

To work as part of a multidisciplinary team providing a clerical support to medical and nursing staff at ward level.

To have a responsible outlook in order to cope with the unpredictable nature of ward activity, using prioritising skills and discretion to organise a daily workload to take account of deadlines and degrees of urgency.

Previous admin experience and a knowledge of iPM/Lorenzo would be advantageous.

Person Specification

Experience

Essential

  • Relevant clerical experience

Desirable

  • previous NHS experience
  • previous ward clerk experience
  • experience of patient information systems (iPM/Lorenzo; Unity; Medisight)

Qualifications

Essential

  • GCSE English (or equilavent)

Desirable

  • NVQ Customer Care
  • European Computer Driving Licence (ECDL)
  • GCSE Mathematics (or equivalent)

Personal Qualities

Essential

  • Good Interpersonal Skills
  • Flexible approach to work/working hours

Communication/Verbal skills

Essential

  • Ability to communicate effectively within a multi-disciplinary team
Person Specification

Experience

Essential

  • Relevant clerical experience

Desirable

  • previous NHS experience
  • previous ward clerk experience
  • experience of patient information systems (iPM/Lorenzo; Unity; Medisight)

Qualifications

Essential

  • GCSE English (or equilavent)

Desirable

  • NVQ Customer Care
  • European Computer Driving Licence (ECDL)
  • GCSE Mathematics (or equivalent)

Personal Qualities

Essential

  • Good Interpersonal Skills
  • Flexible approach to work/working hours

Communication/Verbal skills

Essential

  • Ability to communicate effectively within a multi-disciplinary team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

Birmingham & Midland Eye Centre. City Health Campus

Dudley Road

Birmingham

B18 7QH


Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

Birmingham & Midland Eye Centre. City Health Campus

Dudley Road

Birmingham

B18 7QH


Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Ward Manager

Sarah McCay

sarah.mccay@nhs.net

01215076887

Details

Date posted

11 September 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

381-SS-7270301

Job locations

Birmingham & Midland Eye Centre. City Health Campus

Dudley Road

Birmingham

B18 7QH


Supporting documents

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