WMSTN Patient Engagement Coordinator
The closing date is 16 September 2025
Job summary
The post holder will be based between the Sickle cell and Thalassaemia (SCaT) service at Midland Metropolitan University hospital and the haemoglobinopathy unit at Birmingham Children's hospital. You will be working onsite with a small team of clinicians and administrative staff within these hospitals. Within your role you will liaise with other multidisciplinary teams - including patient experience and communications. Your work may also link you with local GP's, local and national community teams and voluntary organisations. You may often be required to work offsite with teams and patients throughout the wider Midlands network. The successful candidate will have excellent social media skills and enjoy event planning. This role is patient facing and will involve regular regional travel to other haemoglobinopathy centres within the Midlands.
Main duties of the job
- Data collection, entry and validation - including liaising with other Trusts within the Midlands network to prevent gaps in patient data
- Develop good working relationships with the Midlands regional network
- Regularly visit local haemoglobinopathy centres to arrange local patient engagement events and to gather patient feedback
- Support the Midlands Regional network with event planning
- Assist with developing surveys, collating responses and reporting of patient experience
- Provide general administrative duties, including filing, photocopying and answering telephones
- Direct patient contact
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Details
Date posted
02 September 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 to £37,796 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time, Flexible working, Compressed hours
Reference number
381-ME-7365556
Job locations
Midland Metropolitan University Hospital
Grove Ln, Smethwick
Birmingham
B66 2QT
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
Midland Metropolitan University Hospital
Grove Ln, Smethwick
Birmingham
B66 2QT
Employer's website
https://www.swbh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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