Elective Access Administrator
The closing date is 29 July 2025
Job summary
PREVIOUS APPLICANTS NEED NOT APPLY
We are looking for highly organised, proactive, enthusiastic and customer focused team members within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.
Based at Sandwell Health Campus the roll is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a 'Best in Class' service.
The department has four main areas -
- Outpatient Bookings, who manage with new referrals and appointments for a variety of specialties;
- Rapid Access and Imaging, who manage referrals for Cancer Services and Imaging,
- Contact Centre, who are the main point of contact for our service users and manage follow up appointments.
- Scheduled Care, who manage in-patient activity throughout the Trust
Main duties of the job
The post holder will be responsible for clinic management, booking and rescheduling of new and follow up appointments to specific targets, dealing with enquiries from colleagues and members of the public and associated administrative tasks.
To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature, with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at at all levels
Ideally, you will have a good understanding of RTT and 2ww performance targets and have experience in working within a hospital environment; however this is not essential if you are able to demonstrate the other required skills.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community. Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.
Details
Date posted
16 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
381-CO-7124976
Job locations
SWB NHS Trust
Lyndon
West Bromwich
B71 4HJ
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
SWB NHS Trust
Lyndon
West Bromwich
B71 4HJ
Employer's website
https://www.swbh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
Privacy notice
Sandwell and West Birmingham NHS Trust's privacy notice (opens in a new tab)