Patient Administration Manager
The closing date is 02 July 2025
Job summary
To provide an efficient and effective patient administration service to support the Trust's ambition to deliver high quality well co-ordinated care for patients and service users and to support consultants and clinical teams to function effectively.
The Patient Administration Manager will actively manage administrative processes associated with patient pathways in line with national policy guidance and organisational standard to ensure effective patient access and waiting list management for the clinical group.
Main duties of the job
Leading and developing a highly engaged secretarial and administrative team and undertaking the whole range of line management responsibilities, including the introduction of new working practices and technology.
Effectively tracking and monitoring patients progress through the 18 week pathway to ensure good clinical outcomes and a positive patient experience. Escalating and resolving blocks in patient flow and capacity issues with the potential to cause delay.
Managing a small team of staff, Managing annual leave, sickness and performance management within the team.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.
Details
Date posted
18 June 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
381-SS-6958450
Job locations
SWB NHS Trust
Lyndon
West Bromwich
B71 4HJ
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
SWB NHS Trust
Lyndon
West Bromwich
B71 4HJ
Employer's website
https://www.swbh.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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