Job summary
We have an exciting opportunity for a Clinical Operations Booking Administrator to provide clinical administrative support to GPs for chronic disease management, primary care investigations and the processing of clinical correspondence for patients.
Based at Regis Medical Centre you will work alongside colleagues to provide a seamless service to our registered patient population. We use SystmOne to access patient information and the booking of appointments for patients, good computer, keyboard and communication skills are essential to the role.
Main duties of the job
A significant proportion of this role involves inputting accurate and precise clinical information into patient records and therefore excellent attention to detail is essential. Alongside but not limited too strong communication skills; the ability to employ active listening, empathy and a friendly approach to identify people's needs are essential.
About us
Welcome to Your Health Partnership (YHP), an innovative and forward thinking Primary Care Network based across 7 sites in the heart of Sandwell.
Part of Sandwell and West Birmingham NHS Trust, YHP provides a range of Primary and Secondary Care services shaped around the needs of our registered population; 54,000 patients.
As a team, we share and uphold the organisations values in all that we do. If you share our values and feel that you can contribute to our team and the service we provide, we would welcome your application
Job description
Job responsibilities
Please see attached Job Description and Person Specification full full details of what this role entails
Job description
Job responsibilities
Please see attached Job Description and Person Specification full full details of what this role entails
Person Specification
Experience
Essential
- Experience of working in a busy administrative/office environment or reception role. Prioritising, planning and organising own tasks.
- Experience within Primary Care, healthcare or social care sector
- Experience of coding procedures and conventions.
- Previous experience of working with medical records.
- Experience of call handling.
Desirable
- Previous experience supporting other members of staff.
Qualifications
Essential
- NVQ level 3 Customer Service/ Business Admin/ ITQ or equivalent experience in a related area
- Information Governance & Data Protection Certificate.
Desirable
- Business Administration Certificate.
- Typing qualification or equivalent
- Medical Secretary qualification or equivalent.
Personal Qualities
Essential
- To be able to work effectively and efficiently as part of a team
- Flexible approach to work
- Able to use own initiative and prioritise work with minimum supervision
- Caring, approachable manner
- Resilient
Desirable
- Courage to bring forward new ideas
Written skills
Essential
- Ability to abstract from and analyse patient clinical records.
- Be able to interpret and follow written instructions in English.
- To be proficient in reading and writing in English.
- Ability to write clearly and concisely, at times involving medical terminology .
Desirable
Knowledge
Essential
- Knowledge of coding procedures and conventions, knowledge of medical terminology, anatomical and physiological terms; acquired through work -based training and experience.
- Be able to input and retrieve complex data from a computer database .
- Understanding of confidentiality and data protection.
- Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues.
- Knowledge of bespoke and general IT systems and using multiple softwares.
- Knowledge of Primary Care information systems and protocols.
- Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems. Knowledge of Medical Terminology.
Desirable
- Knowledge of SystmOne
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems.
Physical Effort
Essential
- Ability to use a computer for long periods of time.
- Good hand/eye co-ordination.
- Excellent keyboard skills
Mental Effort
Essential
- . Frequent requirement to concentrate is required when converting information into codes, inputting - requires accuracy and constant checking of codes.
- Ability to deal with frequent interruptions but complete the task in hand accurately.
- Ability to deal with frequent interruptions but complete the task in hand accurately.
- Daily indirect exposure to disturbing photographs and case notes about abuse and terminally ill patients and safeguarding correspondence
Person Specification
Experience
Essential
- Experience of working in a busy administrative/office environment or reception role. Prioritising, planning and organising own tasks.
- Experience within Primary Care, healthcare or social care sector
- Experience of coding procedures and conventions.
- Previous experience of working with medical records.
- Experience of call handling.
Desirable
- Previous experience supporting other members of staff.
Qualifications
Essential
- NVQ level 3 Customer Service/ Business Admin/ ITQ or equivalent experience in a related area
- Information Governance & Data Protection Certificate.
Desirable
- Business Administration Certificate.
- Typing qualification or equivalent
- Medical Secretary qualification or equivalent.
Personal Qualities
Essential
- To be able to work effectively and efficiently as part of a team
- Flexible approach to work
- Able to use own initiative and prioritise work with minimum supervision
- Caring, approachable manner
- Resilient
Desirable
- Courage to bring forward new ideas
Written skills
Essential
- Ability to abstract from and analyse patient clinical records.
- Be able to interpret and follow written instructions in English.
- To be proficient in reading and writing in English.
- Ability to write clearly and concisely, at times involving medical terminology .
Desirable
Knowledge
Essential
- Knowledge of coding procedures and conventions, knowledge of medical terminology, anatomical and physiological terms; acquired through work -based training and experience.
- Be able to input and retrieve complex data from a computer database .
- Understanding of confidentiality and data protection.
- Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues.
- Knowledge of bespoke and general IT systems and using multiple softwares.
- Knowledge of Primary Care information systems and protocols.
- Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems. Knowledge of Medical Terminology.
Desirable
- Knowledge of SystmOne
- Knowledge of the Trust including awareness of priorities
- Knowledge of Trust information systems.
Physical Effort
Essential
- Ability to use a computer for long periods of time.
- Good hand/eye co-ordination.
- Excellent keyboard skills
Mental Effort
Essential
- . Frequent requirement to concentrate is required when converting information into codes, inputting - requires accuracy and constant checking of codes.
- Ability to deal with frequent interruptions but complete the task in hand accurately.
- Ability to deal with frequent interruptions but complete the task in hand accurately.
- Daily indirect exposure to disturbing photographs and case notes about abuse and terminally ill patients and safeguarding correspondence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
