Reception Supervisor
This job is now closed
Job summary
Undertaking first line supervision of your allocated team, ensuring the provision of a comprehensive Administration Service, tailored to support a number of Clinical services throughout the Group. To liaise effectively with the Administrative Hub Team Lead ensuring they are kept informed of any issues which may impact on the effectiveness of the Administrative function or affect Clinical services. To ensure that the service administrative service delivery develops alongside developments within the clinical services
Main duties of the job
MAIN RESPONSIBILITIESo To provide operational day to day and first line supervision to the Reception Team .o To support the Practice Manager in providing comprehensive Administrative support to Clinical Services throughout the Groupo To be fully conversant with all local policies and procedures and to ensure they are communicated and adhered to by all members of your team, taking action if needed as appropriate.o To have a comprehensive working knowledge of your area, including all processes to manage referrals, appointment systems (EMIS) according to the different service protocols.o To have experience of working within a busy reception with the ability to handle and process calls effectively and efficiently,o To be fully conversant with and able to use all relevant EPR functionality (EMIS/Docman) and any other software systems used within the Group to manage the business of the Group.o To support the Service Manager in monitoring performance and Supervising the Team.o To support the Service Manager in implementing change.o To provide first line supervision for the Reception Team.o To support the Service Manager in ensuring all staff are trained in order to effectively carry out their duties.o To attend meetings as appropriate.o To participate in chairing and minute taking of meetings as requested.
About us
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens this year and will provide care to our local population from first class, purpose-built premises. As a result, the base of this role may change to MMUH . If this is applicable to your role, you will be informed during the recruitment process and continue your application with this understanding. The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.
We have three strategic objectives:
- Our People - to cultivate and sustain happy, productive and engaged staff
- Our Patients - to be good or outstanding in everything we do
- Our Population - to work seamlessly with our partners to improve lives
Details
Date posted
12 September 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
381-CT-6525121
Job locations
SWB NHS Trust-Summerfield Group Practice
SUMMERFIELD PRIMARY CARE CENTRE 134 HEATH STREET WINSON GREEN
Birmingham
B18 7AL
Employer details
Employer name
Sandwell and West Birmingham NHS Trust
Address
SWB NHS Trust-Summerfield Group Practice
SUMMERFIELD PRIMARY CARE CENTRE 134 HEATH STREET WINSON GREEN
Birmingham
B18 7AL
Employer's website
https://www.swbh.nhs.uk/ (Opens in a new tab)
Employer contact details
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Supporting documents
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