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Sandwell and West Birmingham NHS Trust

Overseas Visitors Officer

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join a well-established Overseas Visitors team as an Overseas Visitors Officer.

The NHS (Charges to Overseas Visitors) Regulations 2015 and NHS (Charges to Overseas Visitors) (Amendment) Regulations 2017 place a legal obligation on all NHS Trusts to charge for treatment provided to patients who have been assessed as chargeable Overseas Visitors, and where possible to obtain payment in advance for any treatment which is not deemed to be urgent or immediately necessary.

The successful applicant will be responsible for providing advice and liaising with internal colleagues and external agencies, regarding all matters concerned with identification, assessment and charging of Overseas Visitor patients, in accordance with national legislation and guidelines, as well as local Trust policies and procedures.

Previous experience of working in the NHS, and a working knowledge of the Overseas Visitors charging regime would be an advantage, but all necessary training will be provided to the successful candidate.

We encourage you to apply for this position early as we reserve the right to close applications before the closing date specified. Invitation to interview will be by email only.

Main duties of the job

Key responsibilities include:

  • Developing and maintaining a thorough knowledge and understanding of Overseas Visitors charging regulations, Trust policies and procedures. Providing a consistent and knowledgeable contact point for Trust colleagues on all matters related to Overseas Visitors and the applicable regulations and guidanc
  • Supporting the Overseas Visitors Manager in maintaining robust processes for identification, assessment and billing of chargeable patients to maximise financial recover
  • Conducting interviews with patients/relatives to assess eligibility for NHS care, responding to emotionally heightened situations calmly, sensitively and robustl
  • Collating identity and residency documentation, assessing eligibility based on charging regulations and guidance, maintaining detailed records and databases for all case
  • Determining the appropriate costs applicable to chargeable treatment, in liaison with finance colleagues, obtaining payment in advance and/or post treatment as appropriate, and pursuing settlement of invoices issued to chargeable patient
  • Updating Trust and external systems with information regarding Overseas Visitor status of patients

About us

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

  1. Our People - to cultivate and sustain happy, productive and engaged staff
  2. Our Patients - to be good or outstanding in everything we do
  3. Our Population - to work seamlessly with our partners to improve live

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-CO-5898600

Job locations

Sandwell General Hospital

West Bromwich

B71 4HJ


Job description

Job responsibilities

The role includes supporting the Overseas Visitors Manager in all Trust processes for the identification, interview and assessment of Overseas Visitors, with a focus on maximising recovery of Trust income associated with patients who are not entitled to NHS care without charge, as well as liaising with clinical staff and managers across the Trust to provide support, guidance and training.

You will need to be educated to A-Level (or equivalent) standard, self-motivated and enthusiastic, with excellent verbal and written communication skills, as well as an eye for accuracy and detail, and a desire to ensure high quality care and services to patients, staff and the public.

You will have experience of working within a team environment, resolving complex issues in emotionally heightened situations, including communicating complex information and advice verbally and in writing, as well as experience of raising and chasing invoices for payment. You will have excellent organisational and administrative skills, with an eye for detail and the ability to communicate clearly, sensitively and robustly.

Please see attached Job Description and Person Specification for full details of duties, responsibilities and the essential and desirable criteria for the successful candidate.

Job description

Job responsibilities

The role includes supporting the Overseas Visitors Manager in all Trust processes for the identification, interview and assessment of Overseas Visitors, with a focus on maximising recovery of Trust income associated with patients who are not entitled to NHS care without charge, as well as liaising with clinical staff and managers across the Trust to provide support, guidance and training.

You will need to be educated to A-Level (or equivalent) standard, self-motivated and enthusiastic, with excellent verbal and written communication skills, as well as an eye for accuracy and detail, and a desire to ensure high quality care and services to patients, staff and the public.

You will have experience of working within a team environment, resolving complex issues in emotionally heightened situations, including communicating complex information and advice verbally and in writing, as well as experience of raising and chasing invoices for payment. You will have excellent organisational and administrative skills, with an eye for detail and the ability to communicate clearly, sensitively and robustly.

Please see attached Job Description and Person Specification for full details of duties, responsibilities and the essential and desirable criteria for the successful candidate.

Person Specification

Experience

Essential

  • Team Working
  • Reviewing legislation/guidelines and applying/communicating in complex situations
  • Raising invoices and taking payments
  • Experience of resolving complex issues in emotionally heightened situations
  • Experience of maintaining databases

Desirable

  • NHS experience
  • Overseas Visitors experience

Qualifications

Essential

  • Educated to A level with 2 or more passes at grade C or above (or similar experience)

Desirable

  • HEE/eLFH SCR/overseas training course
  • Customer service qualification
  • Finance qualification

Knowledge

Essential

  • NHS financial processes
  • Use of databases for administration and record keeping

Desirable

  • Data Protection/GDPR
  • Overseas visitors charging regulations and guidance
  • NHS financial systems - eg iProc/Oracle
Person Specification

Experience

Essential

  • Team Working
  • Reviewing legislation/guidelines and applying/communicating in complex situations
  • Raising invoices and taking payments
  • Experience of resolving complex issues in emotionally heightened situations
  • Experience of maintaining databases

Desirable

  • NHS experience
  • Overseas Visitors experience

Qualifications

Essential

  • Educated to A level with 2 or more passes at grade C or above (or similar experience)

Desirable

  • HEE/eLFH SCR/overseas training course
  • Customer service qualification
  • Finance qualification

Knowledge

Essential

  • NHS financial processes
  • Use of databases for administration and record keeping

Desirable

  • Data Protection/GDPR
  • Overseas visitors charging regulations and guidance
  • NHS financial systems - eg iProc/Oracle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

Sandwell General Hospital

West Bromwich

B71 4HJ


Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

Sandwell General Hospital

West Bromwich

B71 4HJ


Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Overseas Visitors Manager

Kieran Bolger

Kieran.bolger@nhs.net

07977147986

Details

Date posted

22 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-CO-5898600

Job locations

Sandwell General Hospital

West Bromwich

B71 4HJ


Supporting documents

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