Job summary
We require a Senior Infrastructure Server Engineer. The post holder will be required to provide high quality specialist third line technical support for the server environments on and off-site used to support staff within the Trust across a number of system areas such as, MS Server, VMware, Hyper-V, Veeam, VMC on AWS, native AWS and MECM. This includes working collaboratively towards service requests, changes, incidents, problems, projects. We have a strong ongoing commitment to training and development of all staff at all levels.
The post holder will also be responsible for strategic planning of the IT infrastructure within specialised areas to ensure it remains in support and fit for purpose. To manage and deliver projects for both internal infrastructure upgrades and decommissions, as well as new services to end users.
Main duties of the job
Provide specialist advice across a number of system areas such as, MS server, VMware, Hyper-V, Veeam, VMC on AWS, native AWS and MECM.
Responsible for strategic planning of the IT infrastructure within specialised areas to ensure it remains in support and fit for purpose. To manage and deliver projects for both internal infrastructure upgrades and decommissions, as well as new services to end users.
To analyse complex data from system logs to produce regular service reports and make recommendations on appropriate action to be taken in response to trends found within that data.
As part of a team that oversees the day to day management of the server technology, its maintenance and security, ensuring systems availability and consistency of service.
To support the maintenance, installation and configuration of IT Services,
To work closely with the Trust's IT Systems suppliers to ensure that their services are delivered in accordance with Trust and NHS IT standards and to expected deadlines. To provide advanced technical support for the Trusts computer systems and network, and to advise users and managers on IT issues.
About us
Our Infrastructure Team is responsible for maintaining and developing the Trust's connectivity, availability and security.
Our infrastructure supports around 7000 staff by ensuring they have the tools available to them so they can deliver first rate care to all of our Trust users.
We're looking to expand our existing team and have opportunities for the right technicians in network and server technologies. If you're passionate about service, strive to go the extra mile and want to work in a demanding but rewarding environment where what you do is critical to underpinning patient care and safety then why not apply to join us in achieving our vision of making the Trust renowned as the most integrated care organisation in the NHS.
This is an exciting time for the Infrastructure Team we're partway on our journey to migrate to cloud through VMC on AWS, are busy working on the new Midland Metropolitan University Hospital (housing the largest Emergency Department in Europe) due to open to patients in 2024 and are overhauling and reconfiguring the City Hospital IT infrastructure.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails.
Job description
Job responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails.
Person Specification
Qualifications
Essential
- Relevant degree level qualification in IT technologies, or demonstrable equivalent experience
- Microsoft qualification ( MCP, MCSA etc ) or equivalent industry standard qualification
- Relevant team leader/manager qualification or demonstrable equivalent experience.
Desirable
- MCSE
- Accredited network qualification ( Cisco CCNA etc )
- PRINCE 2
- ILM
- Trust Accredited Manager Certification
- Team Leader Level 3 Apprenticeship.
Experience
Essential
- Significant relevant experience gained in a high pressure IT Support environment.
- Significant experience of delivering, supporting and troubleshooting complex multi vendor technical infrastructures.
- In depth experience of major corporate solutions such including Microsoft server product set, VMware, and industry standard network technologies and architectures.
- Some knowledge of common alternative operating systems such as Unix, Linux, OS X.
- Proven ability to project manage a range of complex IT projects through to implementation.
- Able to work independently, as a lead specialist, in line with broad professional policies/frameworks.
- Experience of advising both junior and senior staff on complex IT issues and recommending new solutions/strategic approaches as appropriate.
- Able to supervise delivery of projects involving staff from own and other areas, ensuring that deadlines are met and quality standards are met.
- Able to document technical procedures in both technical language and plain English.
- Proven ability to develop and deliver strategic plans.
Desirable
- Proven ability to work to critical deadlines and to effectively prioritise workload.
- Able to record complex technical details accurately.
- Able to create, edit and add comments to technical documentation.
Person Specification
Qualifications
Essential
- Relevant degree level qualification in IT technologies, or demonstrable equivalent experience
- Microsoft qualification ( MCP, MCSA etc ) or equivalent industry standard qualification
- Relevant team leader/manager qualification or demonstrable equivalent experience.
Desirable
- MCSE
- Accredited network qualification ( Cisco CCNA etc )
- PRINCE 2
- ILM
- Trust Accredited Manager Certification
- Team Leader Level 3 Apprenticeship.
Experience
Essential
- Significant relevant experience gained in a high pressure IT Support environment.
- Significant experience of delivering, supporting and troubleshooting complex multi vendor technical infrastructures.
- In depth experience of major corporate solutions such including Microsoft server product set, VMware, and industry standard network technologies and architectures.
- Some knowledge of common alternative operating systems such as Unix, Linux, OS X.
- Proven ability to project manage a range of complex IT projects through to implementation.
- Able to work independently, as a lead specialist, in line with broad professional policies/frameworks.
- Experience of advising both junior and senior staff on complex IT issues and recommending new solutions/strategic approaches as appropriate.
- Able to supervise delivery of projects involving staff from own and other areas, ensuring that deadlines are met and quality standards are met.
- Able to document technical procedures in both technical language and plain English.
- Proven ability to develop and deliver strategic plans.
Desirable
- Proven ability to work to critical deadlines and to effectively prioritise workload.
- Able to record complex technical details accurately.
- Able to create, edit and add comments to technical documentation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
