Sandwell and West Birmingham NHS Trust

Administration Officer - Health Visiting Contact Centre

This job is now closed

Job summary

The opportunity has arisen within the Health Visiting service in Sandwell & West Birmingham NHS Trust, a borough within the 'Black Country', for the above post.

We are looking for an administration officer who is dynamic, motivated, flexible and enthusiastic to join the Health Visiting Contact Centre.

The Health Visiting Contact Centre is an innovative way to provide administrative and telephone support for the health visiting service.

This is an exciting time within the service with many opportunities for forward thinking professionals who are keen to embrace change and provide the best quality care for our families

Main duties of the job

Day to day relationships will be with other members of the community nursing team, patients, carer and other partners within the multi agency network, including:

Internal:

Team Leader

Health Visitors

Community Nursery Nurses/Support Staff

Safeguarding Team

External:

Patients/carers/relatives

Children Services

Child Health Department

GP Staff

Children's Centre Staff

Local Authority

About us

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

Our People - to cultivate and sustain happy, productive and engaged staff
Our Patients - to be good or outstanding in everything we do
Our Population - to work seamlessly with our partners to improve live

Date posted

05 January 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time

Reference number

381-WC-5877665

Job locations

SWB NHS Trust

Oldbury Health Centre

Oldbury

B69 4DE

Job description

Job responsibilities

To provide a comprehensive administrative service to the Health Visiting Service.

For full details of what this role entails, please see the attached Job Description and Person Specification

You should have good organisational abilities, excellent interpersonal skills and be able to communicate effectively utilising telephone, electronic and manual systems.

You must be confident in answering and directing messages by phone from a busy contact centre. The role is full time and office based.

Job description

Job responsibilities

To provide a comprehensive administrative service to the Health Visiting Service.

For full details of what this role entails, please see the attached Job Description and Person Specification

You should have good organisational abilities, excellent interpersonal skills and be able to communicate effectively utilising telephone, electronic and manual systems.

You must be confident in answering and directing messages by phone from a busy contact centre. The role is full time and office based.

Person Specification

Experience

Essential

Demonstrate experience in an administration role. Knowledge/Experience of using Word, PowerPoint, Outlook & Excel. Able to compile and present information and Statistics

Desirable

Recent administration NHS experience

Qualifications

Essential

RSA II typewriting/work processing or equivalent. GCSE grade A - C or equivalent in English language

Desirable

Business administration/secretarial qualification, e.g. NVQ level 3 or equivalent experience

Written Skills

Essential

Proficient in reading and writing in the English Language. Able to follow written instructions. Ability to comment on various documents such as policies, reports.

Desirable

Ability to write reports and policies

Person Specification

Experience

Essential

Demonstrate experience in an administration role. Knowledge/Experience of using Word, PowerPoint, Outlook & Excel. Able to compile and present information and Statistics

Desirable

Recent administration NHS experience

Qualifications

Essential

RSA II typewriting/work processing or equivalent. GCSE grade A - C or equivalent in English language

Desirable

Business administration/secretarial qualification, e.g. NVQ level 3 or equivalent experience

Written Skills

Essential

Proficient in reading and writing in the English Language. Able to follow written instructions. Ability to comment on various documents such as policies, reports.

Desirable

Ability to write reports and policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Oldbury Health Centre

Oldbury

B69 4DE

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust

Oldbury Health Centre

Oldbury

B69 4DE

Employer's website

https://www.swbh.nhs.uk/ (Opens in a new tab)