Administrative Services Manager - Primary Care

Sandwell and West Birmingham NHS Trust

This job is now closed

Job summary

As the Operations Manager for our sites located in the North of our patch, you will lead a team of Care Navigators, supported by an Operations Team Leader, and be responsible for the day-to-day operation of three GP Practice sites.

Main duties of the job

The role covers general management duties across four key areas, including but not limited to:

People

Direct line management of an Operations Team Leader and management responsibility for a team of Care Navigators
Workforce planning ensuring full rota coverage of your sites during service hours
Implementation of the sickness/absence process in line with organisational policy
Training and coaching as part of regular 121's with your team
Recruitment and retention

Patient

Delivery of an excellent customer service experience for our patients; their families and carers
Implementation of our formal/informal comments and complaints process

Operations

Participation in a Duty Manager rota to be the first point of contact for the Frontline Operations Team including calls relating to absence, urgent maintenance, to offer advice and guidance to patients wishing to raise a concern.
Implementation of regular infection control and health and safety checks for your sites
Ensuring your sites are fit for purpose and ready to welcome patients

Finance

Implementation of accounts payable routines including consumables ordering and receipting supplier invoicing

About us

Your Health Partnership is an established and forward-thinking Primary Care Network (PCN) based in Sandwell in the West Midlands ; serving approx. 53,000 patients across 6 locations.

We are at the forefront of modern Primary Care/General Practice delivery with a large multi-disciplinary clinical team, centralised administrative teams, dedicated Contact Centre using cloud-based telephony technology - we operate a whole-system-triage model of care which allows us to prioritise patients based on clinical need.

We are integrated as part of Sandwell and West Birmingham NHS Trust.

Date posted

15 November 2023

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

381-CT-5351153-A

Job locations

SWB NHS Trust- YHP

Sandwell

B71 4HJ

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details of what this role entails.

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details of what this role entails.

Person Specification

Experience

Essential

Experience of a Management/project monitoring role working across a broad range of administrative and management procedures
Experience of relevant IT Packages e.g. Word, Excel, Power Point

Desirable

Experience of change management

Qualification

Essential

First line management qualification or equivalent gained through experience and/or training

Person Specification

Experience

Essential

Experience of a Management/project monitoring role working across a broad range of administrative and management procedures
Experience of relevant IT Packages e.g. Word, Excel, Power Point

Desirable

Experience of change management

Qualification

Essential

First line management qualification or equivalent gained through experience and/or training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.