Senior Switchboard Operator

Sandwell and West Birmingham NHS Trust

This job is now closed

Job summary

The Switchboard/Informatics Department are looking for 2 x 15 hour per week Switchboard Operators. Working times 5pm -10pm over a 7 day working week to join the existing team in providing a Telephony service across 3 main Hospital sites.

This is a challenging, interesting and rewarding post that would suit a flexible individual available to work a variety of shifts over a 7 day period and also at short notice to cover periods of absence, which may include working a night shift.

Main duties of the job

Ideally you should be experienced but consideration will be given to applicants who have the necessary aptitude and IT skills to undertake the role.

The role require good customer service skills together with knowledge of IT applications.

You should be computer literate and be confident working under pressure in a busy environment. You will need to demonstrate your ability to work to protocol and procedures. You will be self-motivated and have the ability to work on your own as well as a team player.

As one of the focal points a courteous helpful telephone manner and excellent communication skills are essential.

About us

Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.

Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities.

We have three newly emerging strategic objectives:

Our People - to cultivate and sustain happy, productive and engaged staff
Our Patients - to be good or outstanding in everything we do
Our Population - to work seamlessly with our partners to improve lives

Date posted

27 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pro rata per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

381-CO-5765068-A

Job locations

SWB NHS Trust

Dudley Road

Birmingham

B18 7QH

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails.

Person Specification

Qualifications

Essential

Good standard of general education in Maths and English eg GCSE or similar experience
Customer Service or equivalent or willingness to undertake within agreed timescale

Desirable

Continued personal and professional training on new Telecoms technologies

Experience

Essential

Customer Service experience, gained through working within a fast paced environment
Experience in dealing with the public and dealing with aggressive and difficult situations
Continued Personal Development
Substantial experience of working in a call centre and target driven environment
Basic IT Knowledge

Desirable

Ideally experience of working on a Health Service switchboard or similar environment.

Person Specification

Qualifications

Essential

Good standard of general education in Maths and English eg GCSE or similar experience
Customer Service or equivalent or willingness to undertake within agreed timescale

Desirable

Continued personal and professional training on new Telecoms technologies

Experience

Essential

Customer Service experience, gained through working within a fast paced environment
Experience in dealing with the public and dealing with aggressive and difficult situations
Continued Personal Development
Substantial experience of working in a call centre and target driven environment
Basic IT Knowledge

Desirable

Ideally experience of working on a Health Service switchboard or similar environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.