Kent and Medway Mental Health NHS Trust

Administrator

The closing date is 13 April 2026

Job summary

Are you an organised multitasker who thrives in a busy environment? We're looking for an Administrator to support our service and help ensure patients have a smooth, positive experience.

Why you'll love this role

Varied workload -- no two days the same
Friendly, supportive team
Key role in improving patient experience
Opportunities to grow responsibilities
Good balance of autonomy and teamwork

Main duties of the job

What you'll do

Coordinate clinics, book appointments and produce letters
Process referrals and maintain accurate, confidential records
Manage generic inboxes and respond to internal/external queries
Act as first point of contact for complex admin questions
Escalate issues to keep the service running smoothly
Use RiO to transfer patients and manage caseloads
Attend meetings and record clear action notes
Work on a varied daily rota

Support & Leadership

Provide daily support and supervision to Band 2 admin staff
Deliver responsive admin support to clinical teams, senior management and the Business Administration Coordinator, including ad-hoc tasks and projects

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Date posted

30 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-NK258

Job locations

Britton House

Gillingham High Street

Gillingham

ME7 1AL

Job description

Job responsibilities

Booking patient clinics and generating appointment letters.

Processing referrals

Escalating any administrative issues

Supporting Band 2 administrative staff in regards to patient queries and general support.

Please refer to the attached job description for the full details on the responsibilities and person specification

Job description

Job responsibilities

Booking patient clinics and generating appointment letters.

Processing referrals

Escalating any administrative issues

Supporting Band 2 administrative staff in regards to patient queries and general support.

Please refer to the attached job description for the full details on the responsibilities and person specification

Person Specification

Experience

Essential

oExperience in administration and administrative work
oExperience of working co-operatively within a team
oExperience of organising own day to day work and adjusting priorities in response to the needs of others.

Desirable

oExperience of working in a health or social care setting.
oExperience in supervising/mentoring junior staff.

Knowledge and Skills

Essential

oIT proficiency: Strong computer skills are crucial, especially in Microsoft Office Suite (Word, Excel, Teams etc.).
oTyping experience and skills

Desirable

oKnowledge of RiO patient record systems.

Person Specification

Experience

Essential

oExperience in administration and administrative work
oExperience of working co-operatively within a team
oExperience of organising own day to day work and adjusting priorities in response to the needs of others.

Desirable

oExperience of working in a health or social care setting.
oExperience in supervising/mentoring junior staff.

Knowledge and Skills

Essential

oIT proficiency: Strong computer skills are crucial, especially in Microsoft Office Suite (Word, Excel, Teams etc.).
oTyping experience and skills

Desirable

oKnowledge of RiO patient record systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Britton House

Gillingham High Street

Gillingham

ME7 1AL

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Britton House

Gillingham High Street

Gillingham

ME7 1AL

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)