Kent and Medway Mental Health NHS Trust

ICT Analyst- Digital Service Desk

The closing date is 24 February 2026

Job summary

Be the Digital Lifeline for NHS Care , Join Our Digital Service Desk Team!

Ready to make a real impact in healthcare?Join our Digital & IT team at Kent and Medway Mental Health NHS Trust as a Service Desk Analyst and help keep our clinicians connected and our patients cared for.

Your mission:

Be the first point of contact for IT support
Solve problems, empower staff, and keep systems running smoothly
Drive digital innovation in the NHS

Why you'll love it:

NHS pension & benefits
Career development opportunities
A role that truly makes a difference

Location: Kent

Your skills can transform lives. Are you ready?

Main duties of the job

The post requires a person with significant expertise in Information Communication Technology and having at least three years of experience. The individual is expected to contribute through their skills and efforts to an ICT function that can:

Deliver high levels of technology assurance and high levels of customer satisfaction
Ensure the best return on investment is achieved through technology-enabled service transformation
Negotiate and drive best value from technology investment, contracts and outsourcing arrangements
Ensure all staff are adequately developed and able to make effective use of available technology
Engage effectively with stakeholder groups at all level

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Date posted

03 February 2026

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

380-SS0727-A

Job locations

Eureka Place Medical Centre, Ashford

Trinity Road

Ashford

TN25 4BY

Job description

Job responsibilities

In this customer-facing role, you will be the first line of defence for our users' technical needs. You will:

Provide exceptional technical support and training to end-users
Troubleshoot and resolve a wide range of IT issues
Communicate clearly and effectively with users from all technical backgrounds
Demonstrate empathy and resilience in challenging situations

You are a perfect fit for this role if you have:

Strong technical skills and a passion for technology
Excellent communication, interpersonal, and problem-solving skills
A commitment to continuous learning and improvement
The ability to work independently and as part of a team

As a valued member of the Kent and Medway Mental Health NHS Trust team, you will also:

Play a key role in improving the ICT Assurance Framework
Contribute to strategies, policies, and processes that enhance user experience
Help us maximize user productivity and satisfaction

Ready to join our team? Apply today!

Job description

Job responsibilities

In this customer-facing role, you will be the first line of defence for our users' technical needs. You will:

Provide exceptional technical support and training to end-users
Troubleshoot and resolve a wide range of IT issues
Communicate clearly and effectively with users from all technical backgrounds
Demonstrate empathy and resilience in challenging situations

You are a perfect fit for this role if you have:

Strong technical skills and a passion for technology
Excellent communication, interpersonal, and problem-solving skills
A commitment to continuous learning and improvement
The ability to work independently and as part of a team

As a valued member of the Kent and Medway Mental Health NHS Trust team, you will also:

Play a key role in improving the ICT Assurance Framework
Contribute to strategies, policies, and processes that enhance user experience
Help us maximize user productivity and satisfaction

Ready to join our team? Apply today!

Person Specification

Qualifications

Essential

Any IT relevant qualifications

Training, Qualifications, Skills & Experience

Essential

Experience relevant to Digital/Service Desk environment

Supporting Information

Essential

Job Description relevant to the Person Specification

Person Specification

Qualifications

Essential

Any IT relevant qualifications

Training, Qualifications, Skills & Experience

Essential

Experience relevant to Digital/Service Desk environment

Supporting Information

Essential

Job Description relevant to the Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Eureka Place Medical Centre, Ashford

Trinity Road

Ashford

TN25 4BY

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Eureka Place Medical Centre, Ashford

Trinity Road

Ashford

TN25 4BY

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)