Kent and Medway Mental Health NHS Trust

Administrator

The closing date is 05 February 2026

Job summary

We are looking for a Band 3 Administrator to join our West Kent MHLD Admin Team, based in Albion Place.

You will have excellent organisational and analytical skills, be competent in data entry, possess a good working knowledge of Microsoft applications such as Outlook, Word, Excel and Teams, pay attention to detail and be a good team player.

You should be able to work unsupervised, meet tight deadlines and adapt to changing and challenging situations.

A polite telephone manner and the ability to communicate with a diverse team through a variety of methods are essential.

The role may involve working remotely once the probation period has been passed successfully.

Main duties of the job

Arranging appointments for clinicians to see patients, including all relevant administration - RiO input, diary management, and appointment letters.
Arranging patient groups for clinicians to include all relevant administration - RIO input, putting groups onto RiO, and appointment letters.
Scanning and uploading of correspondence /forms to RiO and filing of documents as appropriate, updating any patient demographic details as required.
Preparation of weekly Referral Meetings for clinicians, including opening of referrals, uploading of same to RiO, updating spreadsheets and completing relevant paperwork for meetings and processing outcomes from those meetings.
Management of the generic email inbox and the ability to process requests therefrom.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Read more about our mission, vision, values and strategy.

Date posted

23 January 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

380-FR0622-A

Job locations

Albion Place

23 - 29 Albion Place

Maidstone

ME14 5DY

Job description

Job responsibilities

Accepting draft letters and documents from clinicians and providing a top and tail service in relation to branding, grammar, punctuation, presentation and etiquette.
Ability to work on own initiative and act independently.
Attending to other requests from the Business Administration Co-ordinator and Performance, Business and Administration Manager.

Please see the attached job description for full details of the main duties and responsibilities of the role.

Job description

Job responsibilities

Accepting draft letters and documents from clinicians and providing a top and tail service in relation to branding, grammar, punctuation, presentation and etiquette.
Ability to work on own initiative and act independently.
Attending to other requests from the Business Administration Co-ordinator and Performance, Business and Administration Manager.

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Training, Qualifications and Registration

Essential

A-C Grade in GCSE in English and Mathematics

Desirable

NVQ Level 2/3 or equivalent in administration with proven experience

Knowledge, Skills and Abilities

Essential

Ability to use Microsoft Office, Excel and Teams to a high standard
Excellent communication skills both in face to face or over the telephone
Use of Outlook for updating of calendar and appointments
Good keyboard skills

Desirable

Intermediate level Excel application of basic formulas and exception reporting

Experience

Essential

At least 2 years experience of working in an administrative role

Desirable

Experience using RIO
Previous experience in NHS role

Person Specification

Training, Qualifications and Registration

Essential

A-C Grade in GCSE in English and Mathematics

Desirable

NVQ Level 2/3 or equivalent in administration with proven experience

Knowledge, Skills and Abilities

Essential

Ability to use Microsoft Office, Excel and Teams to a high standard
Excellent communication skills both in face to face or over the telephone
Use of Outlook for updating of calendar and appointments
Good keyboard skills

Desirable

Intermediate level Excel application of basic formulas and exception reporting

Experience

Essential

At least 2 years experience of working in an administrative role

Desirable

Experience using RIO
Previous experience in NHS role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Albion Place

23 - 29 Albion Place

Maidstone

ME14 5DY

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Albion Place

23 - 29 Albion Place

Maidstone

ME14 5DY

Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)