Kent and Medway Mental Health NHS Trust

Operational Team Manager

The closing date is 21 January 2026

Job summary

A position has arisen for an Operational Team Manager within our South Kent Coast Mental Health Together Plus service.

This is an excellent opportunity for a Registered Nurse, Social Worker or Occupational Therapist seeking to take their first step into a management role.

As Operational Manager you would be required to work collaboratively with the Clinical Leaders and Service Manager in being accountable for the team's performance and operational delivery of safe and effective care.

You will be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management, which includes staff management such as 1-2-1s, appraisals, wellbeing, sickness, absences, e-rostering, governance and financial management.

You will be fully supported in this role through regular 1-2-1s with the Service Manager and by the wider Senior Management Team.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

  • To assure all services meet the required local and national targets and standards in relation to quality, performance governance, workforce planning and finance.
  • Touphold the Trust Values, through developing a positive team "can do" attitude and culture through role modelling and setting out team expectation.
  • To be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management which includes staff management such as wellbeing, sickness, absences, e-rostering, governance and financial management.
  • To ensure engagement of the full Multi-Disciplinary Team.
  • Monitoring and analysis of data
  • Provision of Managerial Supervision and Appraisal.
  • To have joint responsibility for CQC expectations and deliver this through ensuring team standards are reviewed against any CQC action plan that aims to improve service delivery and consistency in care.
  • To work collaboratively with Lead Clinician and Lead Nurse to ensure the highest standards of practice and service delivery.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Take a look at our Community Nursing Video

Details

Date posted

07 January 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-EK374-A

Job locations

SKC Locality which covers Dover, Deal and Folkestone

Ash Eton - Rador Park

Folkestone

CT19 5HL


Job description

Job responsibilities

Please refer to attached job description and person specification for full details of the roles and responsibilities for this role.

At Kent and Medway Mental Health Trust, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

Job description

Job responsibilities

Please refer to attached job description and person specification for full details of the roles and responsibilities for this role.

At Kent and Medway Mental Health Trust, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

Person Specification

Qualifications

Essential

  • Registered Mental Health Nurse, registered Social Worker or registered Occupational Therapist (holding diploma or degree qualification).

Desirable

  • Management/Clinical Leadership qualification or equivalent experience.

Experience

Essential

  • Previous experience of working as a Band 6 within a Community Mental Health Service.
  • Supervisory/Leadership experience.

Desirable

  • Experience of managing staff groups.
  • Experience of managing change.

Knowledge and Skills

Essential

  • Highly developed verbal and written communication skills
  • Ability to read and analyses data.
  • Clear understanding of the modernisation agenda across health and social care to influence service development and achievement of targets.
  • Sound knowledge of legislation relevant to area of practice, i.e. Mental Health Act, Mental Capacity Act.
  • Proven organisational skills

Desirable

  • Knowledge of improvement methodologies and change management Knowledge of Trust Data bases.
  • Sound understanding of QI framework and application.
Person Specification

Qualifications

Essential

  • Registered Mental Health Nurse, registered Social Worker or registered Occupational Therapist (holding diploma or degree qualification).

Desirable

  • Management/Clinical Leadership qualification or equivalent experience.

Experience

Essential

  • Previous experience of working as a Band 6 within a Community Mental Health Service.
  • Supervisory/Leadership experience.

Desirable

  • Experience of managing staff groups.
  • Experience of managing change.

Knowledge and Skills

Essential

  • Highly developed verbal and written communication skills
  • Ability to read and analyses data.
  • Clear understanding of the modernisation agenda across health and social care to influence service development and achievement of targets.
  • Sound knowledge of legislation relevant to area of practice, i.e. Mental Health Act, Mental Capacity Act.
  • Proven organisational skills

Desirable

  • Knowledge of improvement methodologies and change management Knowledge of Trust Data bases.
  • Sound understanding of QI framework and application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

SKC Locality which covers Dover, Deal and Folkestone

Ash Eton - Rador Park

Folkestone

CT19 5HL


Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)


Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

SKC Locality which covers Dover, Deal and Folkestone

Ash Eton - Rador Park

Folkestone

CT19 5HL


Employer's website

https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service Manager

Harriet Powolny-Tallent

harriet.powolny-tallent@nhs.net

07717513381

Details

Date posted

07 January 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-EK374-A

Job locations

SKC Locality which covers Dover, Deal and Folkestone

Ash Eton - Rador Park

Folkestone

CT19 5HL


Supporting documents

Privacy notice

Kent and Medway Mental Health NHS Trust's privacy notice (opens in a new tab)