Kent & Medway NHS & Social Care Partnership Trust

Patient Safety and Quality Manager

The closing date is 02 October 2025

Job summary

Please note: at this stage, the role is open only to colleagues currently employed within Kent and Medway NHS Trusts and the Kent and Medway Integrated Care Board (ICB).

An exciting opportunity has arisen for a dynamic, highly motivated, organised and experienced registered professional to join the Patient Safety Team.

The successful post holder will play a vital role in supporting the completion of investigations and learning responses, triangulating data and identifying themes and trends to reduce risk and promote safe, high-quality care.

As Patient Safety and Quality Manager, you will help to ensure investigations and reviews are completed to a high standard, using PSIRF and investigation science methodologies. You will focus on timeliness, quality, and the effectiveness of actions and safety improvement programmes whilst also providing advice and support to a team of patient safety improvement facilitators, patient safety investigators, and directorate leads on a range of complex issues, including investigation scope, terms of reference, and stakeholder engagement.

Main duties of the job

Strategically lead the investigator and improvement function within the patient safety team, ensuring learning is clearly identified and articulated and incorporated into improvement actions.

Assure improvement progress to the Head of Patient Safety by triangulating available data to map improvement work and identify areas where quality is at risk of being compromised and the impact that will have on the strategic direction of safety work of the Trust.

Take a small caseload of complex investigations and reviews and provide high quality, comprehensive, concise, and unbiased reports within the allocated timescales as per NHS Frameworks and regulations using a system-based approach.

Act with integrity and be professionally responsible and accountable for your own small caseload. Develop investigation plans and use peer review, subject matter experts and multidisciplinary teams to support quality and consistency.

Design the strategic approach in the communication of highly complex, sensitive and distressing information effectively to a range of stakeholders, including patients, families, carers and staff, whilst ensuring compassion, empathy and support are demonstrated throughout.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos Recruitment - YouTube

Date posted

18 September 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year per annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

380-SS0692

Job locations

Eastern & Coastal Area Office, Canterbury

Littlebourne Road

Canterbury

CT1 1AZ

Job description

Job responsibilities

At KMPT, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Please see the attached job description for full details of the main duties and responsibilities of the role.

Job description

Job responsibilities

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Training, Qualifications and Registration

Essential

Educated to degree level or equivalent in academic study.
Evidence of study at Masters level or equivalent level
Registered Healthcare Professional or relevant experience of working alongside and influencing the practice of clinicians.
SEIPS framework or equivalent training.

Desirable

Registered Healthcare Professional.
Leadership/management qualification or equivalent experience.
Training as an After-Action Review facilitator or be willing to work towards

Experience

Essential

Experience of working in a Mental Health Trust.
Quality Improvement Work.
Leading teams through Transformational Change
Management of staff
Budget management

Desirable

Ongoing clinical practice experience within health services.
The use of clinical systems and databases

Knowledge and Skills

Essential

Knowledge of quality improvement methodologies
Knowledge of a range of evidence-based safety investigation framework and tools and experience of their application in practice.
Ability to interpret and analyse a range of complex data and translate into meaningful improvement actions.
Ability to supervise and also conduct effective safety investigations and produce timely reports that meet the patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England.

Desirable

Facilitation skills or willingness to develop these.
Presentation skills, often presenting report findings in sometimes hostile environment.

Person Specification

Training, Qualifications and Registration

Essential

Educated to degree level or equivalent in academic study.
Evidence of study at Masters level or equivalent level
Registered Healthcare Professional or relevant experience of working alongside and influencing the practice of clinicians.
SEIPS framework or equivalent training.

Desirable

Registered Healthcare Professional.
Leadership/management qualification or equivalent experience.
Training as an After-Action Review facilitator or be willing to work towards

Experience

Essential

Experience of working in a Mental Health Trust.
Quality Improvement Work.
Leading teams through Transformational Change
Management of staff
Budget management

Desirable

Ongoing clinical practice experience within health services.
The use of clinical systems and databases

Knowledge and Skills

Essential

Knowledge of quality improvement methodologies
Knowledge of a range of evidence-based safety investigation framework and tools and experience of their application in practice.
Ability to interpret and analyse a range of complex data and translate into meaningful improvement actions.
Ability to supervise and also conduct effective safety investigations and produce timely reports that meet the patient safety incident response standards set out in the national Patient Safety Incident Response Framework for England.

Desirable

Facilitation skills or willingness to develop these.
Presentation skills, often presenting report findings in sometimes hostile environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern & Coastal Area Office, Canterbury

Littlebourne Road

Canterbury

CT1 1AZ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern & Coastal Area Office, Canterbury

Littlebourne Road

Canterbury

CT1 1AZ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)