Administrative Assistant

Job summary

Are you a highly organized and compassionate individual with strong administrative skills? We are looking for a dedicated Administrative Assistant to join our team. You'll be the first point of contact for patients and families. This role requires strong communication and customer service skills, empathy, and a commitment to confidentiality. You'll support our clinical team by managing administrative tasks, ensuring efficient and compassionate care for our service users.

About You:

• You possess strong communication skills and can handle difficult and challenging conversations.

• You are a collaborative team player, able to work effectively with colleagues to ensure an efficient workflow.

• You are committed to respecting the privacy and confidentiality of all service users and their families, and you adhere to professional ethics and conduct.

• You are proactive, flexible, and can manage a diverse workload.

If you are a detail-oriented individual passionate about supporting both the clinical team and patient care, we encourage you to apply.

Main duties of the job

• Administrative Support: Manage a variety of tasks including typing clinic letters (audio transcription), scanning and uploading documents, handling incoming/outgoing post and deliveries, and managing a room booking system.

• Communication: Serve as the main point of contact, answering and making telephone calls, and dealing with queries from patients, families, and external services with professionalism and empathy.

• Patient and Team Coordination: Print and distribute letters, send imaging requests, and manage generic email inboxes. You will also participate in multidisciplinary team meetings and team meetings.

• Record Keeping: Maintain accurate and up-to-date electronic and written clinical records, ensuring strict adherence to Information Governance and confidentiality standards.

• Professional Development and Mentorship: Participate in supervision and appraisal to reflect on your own practice.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos Recruitment - YouTube

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Chris Ellis Centre, Sittingbourne Memorial Hospital

Bell Road

Sittingbourne

ME10 4DT

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Chris Ellis Centre, Sittingbourne Memorial Hospital

Bell Road

Sittingbourne

ME10 4DT

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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