Kent & Medway NHS & Social Care Partnership Trust

Communications Officer

The closing date is 07 September 2025

Job summary

We're looking for someone who can travel to different places in Kent and Medway to help share our stories. You'll join a busy, friendly communications team, working with our 3,800 staff and many others outside the Trust--like newspapers, other NHS teams, and local community groups.

Your job will be to help people feel connected, make sure our work is well known, and protect our good reputation. You'll show that mental health is just as important as physical health, use our new logo and style so everything looks right, and support big projects that matter to us.

You'll create written and digital content, including short videos for our social media channels, to help staff, patients, and partners see and hear what we're doing. If you enjoy meeting people, telling stories, and using creative ideas to share news, this role could be for you.

Main duties of the job

To help produce and implement effective and creative communication campaigns, content and activity - using digital and traditional channels and platforms - that meet their KPIs and engage target audiences (internal and external) in support of KMPT's strategic priorities.
To proactively build relationships across the Trust, with our patients and partners to find stories and case studies that help generate internal and external content.
To produce engaging content for internal and external audiences that is suitable for use across the full range of our channels - this will include written work, multimedia content such as short-form (social media style) videos, graphics and gifs, wider social media content, and supporting colleagues to create print and digital collateral.
To write content for and regularly update the trust's website, intranet and regular internal and external newsletters.
To support media relations activities and manage sensitive issues effectively, as needed, including writing and issuing quotes, statements and news releases, supporting personnel undertaking media interviews and liaising with journalists/answering their queries.
To help organise and publicise events as appropriate, for example staff engagement and listening events, public boards, and our Long Service Awards.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videosRecruitment - YouTube

Date posted

13 August 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,049 to £37,796 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-SS0683

Job locations

Priority House

Hermitage Lane

Maidstone

ME16 9PH

Job description

Job responsibilities

Please see the attached job description for full details of the main duties and responsibilities of the role.

Job description

Job responsibilities

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Qualifications and Experience

Essential

Relevant degree, or other equivalent qualification, (for example in PR or journalism) or the equivalent in job experience (which can be demonstrated as relevant and requiring similar competencies)
Experience creating and delivering effective, audience-focused communications plans and campaigns.
Experience effectively using a broad range of communications channels to achieve communications objectives and creating engaging content that resonates with target audiences. Must be able to demonstrate this experience across digital and traditional channels.
Experience setting SMART objectives/KPIs and evaluating communications activity effectively against them to produce useful insight.
Experience managing media requests, interviews and answering queries on sensitive issues.
Experience of working in a similar role in a Communications Team

Desirable

Member of communications professional body such as Chartered Institute of Public Relations or Chartered Institute of Marketing.
Experience of working in the NHS
Continuous professional development and learning in the communications sector
Experience helping to support the delivery of internal and external events.

Skills

Essential

Ability to write engagingly, in accordance with tone of voice, identity and brand guidelines, and tailor messages and written content appropriately to different audiences' needs.
Ability to work on multiple projects, effectively, identify organisational priorities and manage your own time
Ability to create and effectively edit short-form video, create suitable content for social media channels and use digital content management systems.

Desirable

Understanding of the NHS and the healthcare sector

Person Specification

Qualifications and Experience

Essential

Relevant degree, or other equivalent qualification, (for example in PR or journalism) or the equivalent in job experience (which can be demonstrated as relevant and requiring similar competencies)
Experience creating and delivering effective, audience-focused communications plans and campaigns.
Experience effectively using a broad range of communications channels to achieve communications objectives and creating engaging content that resonates with target audiences. Must be able to demonstrate this experience across digital and traditional channels.
Experience setting SMART objectives/KPIs and evaluating communications activity effectively against them to produce useful insight.
Experience managing media requests, interviews and answering queries on sensitive issues.
Experience of working in a similar role in a Communications Team

Desirable

Member of communications professional body such as Chartered Institute of Public Relations or Chartered Institute of Marketing.
Experience of working in the NHS
Continuous professional development and learning in the communications sector
Experience helping to support the delivery of internal and external events.

Skills

Essential

Ability to write engagingly, in accordance with tone of voice, identity and brand guidelines, and tailor messages and written content appropriately to different audiences' needs.
Ability to work on multiple projects, effectively, identify organisational priorities and manage your own time
Ability to create and effectively edit short-form video, create suitable content for social media channels and use digital content management systems.

Desirable

Understanding of the NHS and the healthcare sector

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Priority House

Hermitage Lane

Maidstone

ME16 9PH

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Priority House

Hermitage Lane

Maidstone

ME16 9PH

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)