Administrator

Kent & Medway NHS & Social Care Partnership Trust

The closing date is 12 May 2025

Job summary

The Thanet Mental Health Together Team seeks an Administrator!

Calling all organized and motivated individuals!

The Thanet Mental Health Team is searching for a dynamic Administrator to join their friendly team based in Ramsgate, Kent.

About the Opportunity:

This role offers you the chance to be part of a supportive team providing crucial support to a dedicated clinical team. You'll work alongside Consultant Psychiatrists, Community Mental Health Nurses, Occupational Therapists, and other healthcare professionals.

What You'll Do:

Be the friendly voice answering phones and responding to inquiries.
Manage the team's schedule, efficiently booking appointments.
Prepare and meticulously maintain clinical records and correspondence.
Administrative tasks like organizing meetings and interpreters.

Who You Are:

A self-starter with a go-getter attitude and a forward-thinking approach.
Flexible and adaptable, thriving in a fast-paced environment.
Exceptionally organized with a keen eye for detail.
Proficient in Microsoft Office applications with strong IT skills.

Do you want a rewarding role where you can make a positive impact? Apply Today!

Main duties of the job

The varied role of the Administrator will include:

Supporting the team to action work requests via the admin generic inbox, including the processing of referrals on the patient administration system (Rio)
Diary Management and booking clinic appointments.
Having contact with patients, carers, relatives, and other external stakeholders.
Typing letters and reports via BigHand (audio) and/or copy typing.
Using the patient record system RIO (training provided).
Taking and screening phone calls and managing the admin mailbox.
Organising and minuting meetings.
Reception cover.

The successful applicant must exhibit empathy and compassion, have a professional and flexible attitude, like being part of a team, have initiative, good communication, and interpersonal skills, can prioritize workloads, and can work under pressure at times to agreed timescales. An effective approach is required to ensure an efficient and high standard of service to our patients.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos Recruitment - YouTube

Date posted

28 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-EK296

Job locations

The Beacon

Manston Road

Ramsgate

CT12 6NT

Job description

Job responsibilities

The ideal candidate will be educated to GCSE in Maths and English or equivalent and will have strong customer service skills, a professional and confident telephone manner, and good organizational and keyboard skills. Some experience in clinical or document typing would be an advantage.
You will require good working knowledge of Microsoft Office packages and be able to remain calm and professional when dealing with difficult situations.

Please refer to the attached job description for full details of the main responsibilities of the role.

Job description

Job responsibilities

The ideal candidate will be educated to GCSE in Maths and English or equivalent and will have strong customer service skills, a professional and confident telephone manner, and good organizational and keyboard skills. Some experience in clinical or document typing would be an advantage.
You will require good working knowledge of Microsoft Office packages and be able to remain calm and professional when dealing with difficult situations.

Please refer to the attached job description for full details of the main responsibilities of the role.

Person Specification

Essential

NVQ 2/3 in Business Administration or equivalent
Maths and English CGSE or equivalent grade 4 or above
Minimum of 2 years experience working in Administration
Experience of working in the public sector

Desirable

Experience of working in a mental health environment
Experience of working in a customer services environment
Experience of working in the NHS

Desirable

Essential

RIO systems

Person Specification

Essential

NVQ 2/3 in Business Administration or equivalent
Maths and English CGSE or equivalent grade 4 or above
Minimum of 2 years experience working in Administration
Experience of working in the public sector

Desirable

Experience of working in a mental health environment
Experience of working in a customer services environment
Experience of working in the NHS

Desirable

Essential

RIO systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information