Administrator

Job summary

The band 3 Administrator will be a flexible resource to support teams in the provision of services to include organisation of work for self and other team members and may have front line contact with service users, carers, the general public or other external stakeholders, as well as internal colleagues. The Administrator will support one or more team(s) within PMHCS.

Main duties of the job

Customer service and communication:

• The post holder will have skills in customer care which they will use to in their transactions with clients/other externalstakeholders and internal colleagues.

Technical processes:

• The post holder will be using basic office skills in Word,Outlook and Excel.
• The post holder will also be maintaining records on electronicsystems such as RiO.
• Development of documents will be required eg . letters, spreadsheets and reports to KMPT standards.

Completeness and data quality:

• The post holder will be expected to maintain patient confidentiality and demonstrate appropriate use of email, calendar and centralised booking systems.

Organisation/Autonomy:

• The post holder will prioritise workload and interpret urgent natureof calls and people presenting in person in order to pass promptly into those appropriately qualified personnel.

Supervision/Delegation:

• The post holder will work autonomously but will receive regular supervision and appraisals by their line manager.

Document preparation and record keeping:

• The post holder will be expected to produce high quality documentsfrom a variety of software.

Financial resources:

• The post holder may maintain basic financial records.

Health & Safety:

• As with all posts, observe the required health and safety rules andtake personal responsibility for the security of the area within which they work.

Covering other sites:

o There is an expectation on occasion to cover other sites.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

• Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people.
• Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern and Coastal Area Offices

Littlebourne Road

Canterbury

CT1 1AZ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern and Coastal Area Offices

Littlebourne Road

Canterbury

CT1 1AZ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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