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Kent & Medway NHS & Social Care Partnership Trust

Administration Assistant

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This job is now closed

Job summary

We are looking for an Administration Assistant to join our team in Canterbury. Our administration offices are busy places and our clinical teams rely on our teams to provide an efficient, effective service to support them in delivering the very best care to our patients.

Main duties of the job

Ideally, you'll be educated to GCSE in Maths and English or equivalent and NVQ Level 2/RSA2 or equivalent. You'll either have past customer service experience, or, a brilliant understanding of what makes a great service experience. Confident, professional, organised and with a keen eye for detail; you'll be at home speaking with our patients and making sure that your work is of the very highest quality.

With experience in MS Office, you'll know your way around Outlook, Excel & Word, and previous audio typing experience is a bonus. Able to stay calm and professional at all times, you'll always make sure that you put the needs of our patients at the fore.

If you're asked to attend an interview, there will be a literacy and numeracy test.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.

Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.

We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Our strategy

Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Details

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

380-EK228

Job locations

St Martins Hospital

Gregory House

Canterbury

CT11TD


Job description

Job responsibilities

High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:

  • Daily opening of post, date stamping and despatch
  • Data entry eg inputting of information such as new referrals, results of tests or questionnaires
  • Checks relevant systems eg RiOfor clinic appointment lists
  • Liaising with other internal departments
  • Photocopying
  • Preparation of variety of documents and correspondence from tape, digital dictation or notes
  • Printing information in spreadsheet or report format as required
  • Likely to process confidential information
  • Laminating of posters or reports and binding as appropriate
  • Booking of appointments and, with appropriate supervision from theAdministrators
  • Arranging meetings and events
  • Diary management
  • Ordering of stationery and other supplies

Job description

Job responsibilities

High-quality admin services are vital for ensuring the smooth running of our service; you can expect your days to be full of variety and challenge - some of the responsibilities for the role are listed below:

  • Daily opening of post, date stamping and despatch
  • Data entry eg inputting of information such as new referrals, results of tests or questionnaires
  • Checks relevant systems eg RiOfor clinic appointment lists
  • Liaising with other internal departments
  • Photocopying
  • Preparation of variety of documents and correspondence from tape, digital dictation or notes
  • Printing information in spreadsheet or report format as required
  • Likely to process confidential information
  • Laminating of posters or reports and binding as appropriate
  • Booking of appointments and, with appropriate supervision from theAdministrators
  • Arranging meetings and events
  • Diary management
  • Ordering of stationery and other supplies

Person Specification

Qualifications

Essential

  • Educated to NVQ level 2 or equivalent
  • A-C Grade GCSE in Maths or equivalent
  • A-C Grade GCSE in English or equivalent

Desirable

  • RSA 2

Skills and Knowledge

Essential

  • Strong Customer Service skills
  • Keyboard/ typing skills
  • Experienced in MS Office
  • Understanding of GDPR/ data protection

Desirable

  • Experience of working in the NHS

Experience

Essential

  • Previous customer service focused role
  • Previous administration experience

Desirable

  • Receptionist experience
  • Database entry
Person Specification

Qualifications

Essential

  • Educated to NVQ level 2 or equivalent
  • A-C Grade GCSE in Maths or equivalent
  • A-C Grade GCSE in English or equivalent

Desirable

  • RSA 2

Skills and Knowledge

Essential

  • Strong Customer Service skills
  • Keyboard/ typing skills
  • Experienced in MS Office
  • Understanding of GDPR/ data protection

Desirable

  • Experience of working in the NHS

Experience

Essential

  • Previous customer service focused role
  • Previous administration experience

Desirable

  • Receptionist experience
  • Database entry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

St Martins Hospital

Gregory House

Canterbury

CT11TD


Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

St Martins Hospital

Gregory House

Canterbury

CT11TD


Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Business Administration Coordinator

Blaise Berry

blaise.berry@nhs.net

01227812083

Details

Date posted

04 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

380-EK228

Job locations

St Martins Hospital

Gregory House

Canterbury

CT11TD


Supporting documents

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