Kent & Medway NHS & Social Care Partnership Trust

Roster Helpdesk Administrator

This job is now closed

Job summary

An exciting opportunity exists for a Roster Helpdesk Administrator to be a part of the Workforce Information and Rostering Team.

You will be joining a team responsible for managing and training staff on a suite of rostering and expense products including Easy Expenses, Allocate HealthRoster, Allocate SafeCare Live and Employee Online.

The Roster Helpdesk Administrator will be a motivated individual, able to prioritise their workload accordingly, an excellent communicator, and able to work to the team's deadlines. Ideally, you will have knowledge and experience of using Easy Expenses and Allocate Optima products, however, training is provided to help build on entry-level knowledge of both areas.

Here are some clips of our KMPT staff, speaking about their role and why they enjoy working for us.

Working at KMPT (youtube.com)

Canterbury site tour (youtube.com)

Main duties of the job

To provide comprehensive administrative support to the eRostering Team.
Provide system support for HealthRoster, Employee Online and Easy Expenses.
Manage the helpdesk telephone and generic inbox, responding to all queries which arise.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability, and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman is recognised as playing a vital role in providing an exemplary service.

Benefits

oAnnual leave allowance starting at 27 days per year (when working full time) + Bank Holiday's.

oAccess to the fantastic NHS pension scheme.

oEligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per Annum

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

380-SS0569

Job locations

Eastern and Coastal Area Office

Eastern and Coastal Area Office, Littlebourne Road

Canterbury

CT1 1AZ

Job description

Job responsibilities

To be hands-on in understanding the relevant systems to ensure adequate advice can be provided to end users.
To support the Senior Roster Trainer and Rostering Manager in data entry and maintenance in relation to HealthRoster, Easy Expenses, and Employee Online.
To be the key point of contact for the Rostering Team, providing excellent communication.
To create accounts, and reset log-ins, on all relevant systems (HealthRoster, Easy Expenses, and Employee Online).
Responsible for highlighting any errors or potential flaws in data to ensure quick resolutions.
Escalate any concerns or breaches to the Workforce Information Manager and the eRoster Lead.
Administrative support to the eRostering Team.

Job description

Job responsibilities

To be hands-on in understanding the relevant systems to ensure adequate advice can be provided to end users.
To support the Senior Roster Trainer and Rostering Manager in data entry and maintenance in relation to HealthRoster, Easy Expenses, and Employee Online.
To be the key point of contact for the Rostering Team, providing excellent communication.
To create accounts, and reset log-ins, on all relevant systems (HealthRoster, Easy Expenses, and Employee Online).
Responsible for highlighting any errors or potential flaws in data to ensure quick resolutions.
Escalate any concerns or breaches to the Workforce Information Manager and the eRoster Lead.
Administrative support to the eRostering Team.

Person Specification

Training, Qualifications and Registration

Essential

Educated to GCSE Level or equivalent

Desirable

Business Admin Qualification

Experience

Essential

Good NHS Experience at this level, including working with clinical staff.
User of Microsoft Word, Excel and Powerpoint
Experience of data entry

Desirable

Experience of using MAPs Health Suite

Knowledge and Skills

Essential

Excellent organisational and interpersonal skills
Ability to communicate at all levels
Ability to work under pressure and within set timescales
Adaptable to meet changing environments and goals
Ability to absorb new information quickly
Knowledge of Information (HR / Workforce) Systems
Ability to work autonomously
Ability to use initiative

Desirable

Self-motivated

Person Specification

Training, Qualifications and Registration

Essential

Educated to GCSE Level or equivalent

Desirable

Business Admin Qualification

Experience

Essential

Good NHS Experience at this level, including working with clinical staff.
User of Microsoft Word, Excel and Powerpoint
Experience of data entry

Desirable

Experience of using MAPs Health Suite

Knowledge and Skills

Essential

Excellent organisational and interpersonal skills
Ability to communicate at all levels
Ability to work under pressure and within set timescales
Adaptable to meet changing environments and goals
Ability to absorb new information quickly
Knowledge of Information (HR / Workforce) Systems
Ability to work autonomously
Ability to use initiative

Desirable

Self-motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern and Coastal Area Office

Eastern and Coastal Area Office, Littlebourne Road

Canterbury

CT1 1AZ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Eastern and Coastal Area Office

Eastern and Coastal Area Office, Littlebourne Road

Canterbury

CT1 1AZ

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)