Job summary
The following post has become available for an enthusiastic, customer-focused, self-motivated Administrator working for the Bridge House Inpatient Detox Unit in the Specialist Care Group within Kent and Medway NHS and Social Care Partnership Trust.
The applicant needs to have a good personality, good customer service skills, and be friendly and helpful as these traits are essential for this customer-facing role.
Main duties of the job
The role will be to provide excellent administrative support to the multidisciplinary team. Tasks to include reception duties including meeting and greeting of new inpatients including booking them in, communication with clients and families, ordering of all supplies required by unit, receiving and processing of new referrals, managing the waiting list, liaising with referring agencies and GPs, performance data, inputting data to National Drug Treatment and Monitoring Service (NDTMS) and service user questionnaires, compliments, preparing data for monthly invoicing, inputting data for National database, record keeping on RiO, scanning and uploading of documentation and any other administrative tasks required. This list is not exhaustive but provides an overview of the role.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job description
Job responsibilities
It is essential that the applicant has good typingskills and is experienced in using Microsoft Word and Excel. Data input experience is also required but training will be given for this. The ability to take Minutes would be an advantage. A good telephone manner is essential together with excellent customer service skills. The candidate should be a good team player and be willing to participate in the administrative running of the unit and be able to work to strict deadlines with regard to data input.It is essential that the candidate is able to remain calm and professional when faced with challenging or changing situations. There is also an opportunity for career progression within this role.
The ideal candidate will be educated to GCSE in Maths and English and NVQ 3/RSA3 in Administration would be desirable and will possess strong customer service skills, a professional and confident telephone manner and good organisational and keyboard skills. A good working knowledge of Microsoft Office packages is essential with experience of accurate data inputting. This is a patient-facing role so experience in working in a healthcare environment/on reception is desirable.
This role is Monday to Friday 09:00 to 17:00.
Please see job description for full details.
Job description
Job responsibilities
It is essential that the applicant has good typingskills and is experienced in using Microsoft Word and Excel. Data input experience is also required but training will be given for this. The ability to take Minutes would be an advantage. A good telephone manner is essential together with excellent customer service skills. The candidate should be a good team player and be willing to participate in the administrative running of the unit and be able to work to strict deadlines with regard to data input.It is essential that the candidate is able to remain calm and professional when faced with challenging or changing situations. There is also an opportunity for career progression within this role.
The ideal candidate will be educated to GCSE in Maths and English and NVQ 3/RSA3 in Administration would be desirable and will possess strong customer service skills, a professional and confident telephone manner and good organisational and keyboard skills. A good working knowledge of Microsoft Office packages is essential with experience of accurate data inputting. This is a patient-facing role so experience in working in a healthcare environment/on reception is desirable.
This role is Monday to Friday 09:00 to 17:00.
Please see job description for full details.
Person Specification
Essential
Essential
- GSCE in Maths and English or equivalent
Desirable
- NVQ3/RSA 3 in Administration or proven equivalent (Certificate and/or experience
Experience in customer facing role or reception
Essential
- Experience in customer facing or reception role in a health care environment
Desirable
- Experience in accurate data inputting
Essential
Essential
- Proficient in all Microsoft Packages to a good standard especially Word and Excel
Desirable
Person Specification
Essential
Essential
- GSCE in Maths and English or equivalent
Desirable
- NVQ3/RSA 3 in Administration or proven equivalent (Certificate and/or experience
Experience in customer facing role or reception
Essential
- Experience in customer facing or reception role in a health care environment
Desirable
- Experience in accurate data inputting
Essential
Essential
- Proficient in all Microsoft Packages to a good standard especially Word and Excel
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Kent & Medway NHS & Social Care Partnership Trust
Address
Bridge House Inpatient Addiction Services, Maidstone
Bridge House, Fant Oast, Upper Fant Road
Maidstone
ME16 8DE
Employer's website
https://www.kmpt.nhs.uk (Opens in a new tab)
