Workforce Investigator

Job summary

Do you have a passion for fairness and a knack for resolving problems? Are you detail-oriented and excel at providing exceptional customer service? If so, we want to hear from you!

About the Role:

To be responsible for investigating and resolving all stages of complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complex complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Duties extend to dealing with all cases that are referred to the Housing Ombudsman Service. Ultimately there should be a focus on resolving complaints fairly and providing a high-level customer experience.

This is a hybrid role with a minimum of 20% to be spent on site in Aylesford, in line with current hybrid working policy.

Flexible work patterns are also available

Main duties of the job

Investigations

• Act as the case investigator and liaise with the commissioning manager to gather the detail for the issues/concerns raised
• Work autonomously as an independent and impartial practitioner
• Work with the Employee Relations Team
• Work with the Employee Relations Manager to ensure robust mechanisms are in place to drive up the quality and speed of case investigations
• Present investigation findings at hearings and employment tribunals as appropriate

Policy and Service Development

• Ensure investigation guidance, templates and tools remain up to date
• Support the development and delivery of the Trust investigation processes
• Responsibility for embedding consistent methodologies and approaches conducting investigations.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Benefits

• Annual leave allowance starting at 27 days per year (when working full time) + Bank holidays
• Access to the fantastic NHS pension scheme.
• Eligibility for the Blue Light Card (discount service for the NHS, providing members with thousands of amazing discounts online and on the high street).
• Realistic flexible working options

Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Magnitude House, Aylesford

Aylesford

ME20 6WT

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Kent & Medway NHS & Social Care Partnership Trust

Address

Magnitude House, Aylesford

Aylesford

ME20 6WT

Employer's website

https://www.kmpt.nhs.uk (Opens in a new tab)

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