Job summary
An exciting new secondment /Fixed Term opportunity has arisen for a dynamic, motivated individual to join the Review and Resettlement Team as an Administrator . The post holder will support the Review and Resettlement Team Autism Cohort with all administrative tasks.
The Review and Resettlement Team is newly formed team which will work with patients placed in out of area speciality placement.
You will need to be enthusiastic, have good problem-solving skills, be creative and innovative in your approach to your work. You will have experience in managing multiple diaries , good customer care skills and communicate effectively with patients , carers and stakeholder .You must possess excellent communication skills, are able to demonstrate a flexible approach to your work, are self-motivated, innovative, professional and a team player.
This role is based at Heathside in Maidstone but allows you the flexibility to maintain good work-life balance includes your choice of work base at any of our KMPT locations across Kent - Dartford, Maidstone or Canterbury with the opportunity to partly work from home.
Please make sure you have discussed the secondment opportunity with your manager
Main duties of the job
The post holder will support the Review and Resettlement Team Autism Cohort with all administrative tasks. The post holder will work as a member of the Review and Resettlement Team which sits within the current West Kent Directorate and will be a flexible resource to support teams in the provision of services to include organisation of work for self. Will have front line contact with service users, carers, the general public or other external stakeholders and internal colleagues.
The Post holder will work as part of the West Kent Directorate providing cover across Directorate when required.
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job description
Job responsibilities
The post holder will support the Review and Resettlement Team Autism Cohort with all administrative tasks. The post holder will work as a member of the Review and Resettlement Team which sits within the current West Kent Directorate and will be a flexible resource to support teams in the provision of services to include organisation of work for self. Will have front line contact with service users, carers, the general public or other external stakeholders and internal colleagues.
The Post holder will work as part of the West Kent Directorate providing cover across Directorate when required.
RESPONSIBILITY
- Provide and receive complex information for patients in out of area placement and maintain spreadsheets
- Responsible for arranging different meetings (professional meetings and CTRs)
- Post holders will liaise with their Administrators to ensure that excellent customer care is the standard in their transactions with customers/clients/other external stakeholders and internal colleagues customers/clients/other external stakeholders and internal colleagues
- Identifies current requirements for information across service(s) and keeps abreast of changes to service provision
- To perform this role, post-holders will need to be fully familiar with the patient pathway within their service
- RiO access rights give additional access in relation to some aspects of Level 3 to include ability to access some clinical information if required for reporting purposes
- Manage and maintain the teams dairies, booking of reviews and meetings
- Participates in recruitment of administration staff and induction training of new staff
- May assist in the provision of in-house training in relation to specific skills e.g. associated with Intermediate Advanced Excel
- Scrutinise and process email inboxes, determines urgency and importance and takes appropriate action.
- Ordering of stationery and supplies and managing stationery stores
- Assist to undertake some research as appropriate to banding and contribute to projects or delegated projects and providing potential solutions to any problems raised.
- Provides support in marketing of services and information to support tendering process where applicable
Job description
Job responsibilities
The post holder will support the Review and Resettlement Team Autism Cohort with all administrative tasks. The post holder will work as a member of the Review and Resettlement Team which sits within the current West Kent Directorate and will be a flexible resource to support teams in the provision of services to include organisation of work for self. Will have front line contact with service users, carers, the general public or other external stakeholders and internal colleagues.
The Post holder will work as part of the West Kent Directorate providing cover across Directorate when required.
RESPONSIBILITY
- Provide and receive complex information for patients in out of area placement and maintain spreadsheets
- Responsible for arranging different meetings (professional meetings and CTRs)
- Post holders will liaise with their Administrators to ensure that excellent customer care is the standard in their transactions with customers/clients/other external stakeholders and internal colleagues customers/clients/other external stakeholders and internal colleagues
- Identifies current requirements for information across service(s) and keeps abreast of changes to service provision
- To perform this role, post-holders will need to be fully familiar with the patient pathway within their service
- RiO access rights give additional access in relation to some aspects of Level 3 to include ability to access some clinical information if required for reporting purposes
- Manage and maintain the teams dairies, booking of reviews and meetings
- Participates in recruitment of administration staff and induction training of new staff
- May assist in the provision of in-house training in relation to specific skills e.g. associated with Intermediate Advanced Excel
- Scrutinise and process email inboxes, determines urgency and importance and takes appropriate action.
- Ordering of stationery and supplies and managing stationery stores
- Assist to undertake some research as appropriate to banding and contribute to projects or delegated projects and providing potential solutions to any problems raised.
- Provides support in marketing of services and information to support tendering process where applicable
Person Specification
Skills and Knowledge
Essential
- Good Customer service skills
- oKeyboard skills and knowledge of Microsoft packages.
Desirable
- oPrioritisation and organisation of workload.
Qualifications
Essential
- Maths and English GCSEs C Grade and above- or equivalent.
- NVQ3/RSA3 or equivalent
Desirable
- Relevant further qualification
Expereince
Essential
- 2 years Administration experience
- customer service care experience
Desirable
- Experience of working in NHS
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act
Person Specification
Skills and Knowledge
Essential
- Good Customer service skills
- oKeyboard skills and knowledge of Microsoft packages.
Desirable
- oPrioritisation and organisation of workload.
Qualifications
Essential
- Maths and English GCSEs C Grade and above- or equivalent.
- NVQ3/RSA3 or equivalent
Desirable
- Relevant further qualification
Expereince
Essential
- 2 years Administration experience
- customer service care experience
Desirable
- Experience of working in NHS
- Experience of handling confidential and sensitive information in accordance with the Data Protection Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
