Job summary
The Head of Business Applications owns the business applications portfolio and provides a support service to meet the demands of the Trust. The current application portfolio includes clinical systems such as the electronic patients record system (Rio). However, we are looking to grow the number of applications supported by the team to include other clinical and corporate services systems which are currently managed within business units.
We are looking for an experienced business applications leader who can develop an applications plan and assess the capability of current applications with a view to rationalisation and data integration.
The post holder will develop and lead a skilled team and support them in their day to day operational work, balancing business as usual activities and application development to ensure that applications keep pace with evolving business needs.
If you have a background in managing business applications, enjoy hard work and have a passion for developing products that meet the needs of end users then we'd like to hear from you.
Main duties of the job
Applications:
- Build and maintain excellent relationships with key business stakeholders and super users.
- Manage the portfolio of key business applications and interfaces.
- Oversee the development of associated reports.
- Oversee the training and support of application users.
- Manage 3rd party suppliers and/or development.
Data:
- Ensure the right data is available to business decision makers.
- Manage data throughout business process.
- Ensure data remains high quality, consistent and complete across all applications.
- Manage databases as required in order to enable reporting and interfaces.
- Ensure that sufficient security is in place to protect patient and Trust data.
Process:
- Drive continuous process improvement to improve efficiency while maintaining key controls.
Management:
- Team leadership
- Supplier management
- Budget management
About us
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job description
Job responsibilities
Create and deliver a business application plan and roadmap, including a vision for how products will drive positive experiences for system users, foster greater productivity throughout the Trust and reduce the administrative burden on staff.
Develop and utilise the application portfolio to meet business requirements and bring the highest degree of benefit to end users. Provide leadership and line management to the staff assigned to the team, leading with passion, enthusiasm and integrity.
Actively manage relationships with vendors ensuring awareness of application roadmaps. Act as a liaison point between the business and key suppliers, maintaining key relationships to the advantage of the Trust.
Working within IT and IG policies, analyse, build, test and release applications on time and to specification to deliver the required benefits.
Manage the business applications budget.
Plan, prioritise and perform upgrades, fixes or minor enhancements including testing and release management.
Be responsible for service delivery ensuring sufficient system capacity is available, renewal plans to maintain supportability and security of applications.
Manage a team of first and second line support analysts. Act as an escalation point for major issues.
Plan and provide resources and expertise to support the delivery of projects and continuous product enhancement to align with digital transformation goals within the Trust.
Support the implementation and effective operation of ITIL processes including change, request, incident and problem management.
Manage security, user rights and ensure changes comply with information governance requirements.
Job description
Job responsibilities
Create and deliver a business application plan and roadmap, including a vision for how products will drive positive experiences for system users, foster greater productivity throughout the Trust and reduce the administrative burden on staff.
Develop and utilise the application portfolio to meet business requirements and bring the highest degree of benefit to end users. Provide leadership and line management to the staff assigned to the team, leading with passion, enthusiasm and integrity.
Actively manage relationships with vendors ensuring awareness of application roadmaps. Act as a liaison point between the business and key suppliers, maintaining key relationships to the advantage of the Trust.
Working within IT and IG policies, analyse, build, test and release applications on time and to specification to deliver the required benefits.
Manage the business applications budget.
Plan, prioritise and perform upgrades, fixes or minor enhancements including testing and release management.
Be responsible for service delivery ensuring sufficient system capacity is available, renewal plans to maintain supportability and security of applications.
Manage a team of first and second line support analysts. Act as an escalation point for major issues.
Plan and provide resources and expertise to support the delivery of projects and continuous product enhancement to align with digital transformation goals within the Trust.
Support the implementation and effective operation of ITIL processes including change, request, incident and problem management.
Manage security, user rights and ensure changes comply with information governance requirements.
Person Specification
Training, Qualifications and Registration
Essential
- Degree in IT or related field or equivalent professional experience
Desirable
Experience
Essential
- Experience of software release management and change control
- Experience of ITIL service delivery (incident and problem management)
- Experience of Agile/Product Management
- Experience of Supplier/Vendor Relationship Management
- Experience of managing an IT service team, including balancing priorities to meet demand.
- Experience of budget management
Experience and Skills
Essential
- IT experience in the management of large scale integrated systems.
- Strong leadership skills with the ability to manage, influence and motivate teams in the successful delivery of complex application projects.
- Technical knowledge of reporting, database, middleware including experience of hosted/cloud services.
- Proven ability to forge effective professional relationships at all levels.
- Ability to explain complex technical issues to both a technical and non-technical audience.
Desirable
- Knowledge of NHS applications
- Knowledge of Rio
Person Specification
Training, Qualifications and Registration
Essential
- Degree in IT or related field or equivalent professional experience
Desirable
Experience
Essential
- Experience of software release management and change control
- Experience of ITIL service delivery (incident and problem management)
- Experience of Agile/Product Management
- Experience of Supplier/Vendor Relationship Management
- Experience of managing an IT service team, including balancing priorities to meet demand.
- Experience of budget management
Experience and Skills
Essential
- IT experience in the management of large scale integrated systems.
- Strong leadership skills with the ability to manage, influence and motivate teams in the successful delivery of complex application projects.
- Technical knowledge of reporting, database, middleware including experience of hosted/cloud services.
- Proven ability to forge effective professional relationships at all levels.
- Ability to explain complex technical issues to both a technical and non-technical audience.
Desirable
- Knowledge of NHS applications
- Knowledge of Rio
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
