Patient Flow Administrator/Call Handler

Kent & Medway NHS & Social Care Partnership Trust

This job is now closed

Job summary

Providing efficient and comprehensive administration support to the Multi Disciplinary Team.

You will need to be a team player, with good communication and interpersonal skills, have the ability to prioritise your workload and work to agreed timescales. You will be required to have a flexible approach to your work with a professional attitude and be willing to travel across Kent.

Main duties of the job

In this role, your time will be split between providing administration service to the Patient Flow Team across sites including the following duties: diary management, fielding emails and telephone calls, organising virtual files, dealing with correspondence, minuting meetings, accessing patient records, typing letters and notes. The second part of the role would be supporting the bed manager as a call handler. This involves taking referrals from other health care professionals and passing the referral to bed manager for bed requests, so good record keeping is essential to the role. The role has a great deal of variety and flexibility.

The successful applicant will have an excellent knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint, and previous administrative experience including minute taking and ideally typing/word processing skills.

Although the base is advertised as Maidstone/Dartford, this can be negotiable.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.

Date posted

22 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

380-WK036-B

Job locations

Priority House, Maidstone / Dartford

Maidstone

ME16 9PH

Job description

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, Please click ON APPLY FOR THIS JOB - the link will take you to the KMPT TRAC Recruitment Site.You will be required to register if you do not have an existing account.

Meet and greet welcoming visitors and service users in courteous /prompt manner. Check contact details up to date Liaises with internal and external stakeholders on behalf of line manager, colleague or team member including GPs for missing information. Answer calls and enquiries from service users or carers, prioritising urgency and referring to most appropriate person. Ensure KMPT standards are adhered to in terms of all communications and timescales when answering the phone, the message to the caller and promptly redirecting where appropriate. May scrutinise email in box, determines urgency and importance and highlights where necessary to manager. Keep duty white board up to date

Job description

Job responsibilities

Person Specification

Qualifications

Essential

GCSE or equivilant Maths English A to C Grade

Skills

Essential

Advanced knowledge of Microsoft Outlook
Advanced knowledge of Mircrosoft Word
Intermediate knowledge of Microsoft Excel

Experience

Essential

Administration experience
Customer Service/facing experience

Desirable

PA experience

Person Specification

Qualifications

Essential

GCSE or equivilant Maths English A to C Grade

Skills

Essential

Advanced knowledge of Microsoft Outlook
Advanced knowledge of Mircrosoft Word
Intermediate knowledge of Microsoft Excel

Experience

Essential

Administration experience
Customer Service/facing experience

Desirable

PA experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.