Job summary
I am
looking to support a member of Trust staff who is wanting an opportunity to
develop their skills and knowledge and who is passionate about providing
support and non-clinical management.
I am looking to recruit a Business support manager within the Adults and Older People
Mental Health Care Group, covering Wakefield community mental health services
and will be based across both Wellbeing Hubs (Drury Lane & Baghill House)
as well as working agilely.
The successful applicant will have overall management responsibility for all
admin working in the Wakefield Teams, including community and inpatient medical
secretary staff, providing professional leadership. They will also have
responsibility for the day-to-day running and activities across both
wellbeing Hubs in Wakefield.
The ideal candidate will be self-motivated and able to demonstrate good
leadership skills. They will be friendly and flexible in their approach,
alongside having excellent communication skills and good attention to detail
with the upmost regard for confidentiality.
The post holder will be responsible for implementing processes and systems
that support the General Managers and the teams to ensure effective
non-clinical management.
For further information please contact Sarah Leason-Hurleysarah.leason@swyt.nhs.uk
All employees of the Trust are strongly encouraged to
have their up-to-date flu vaccination to protect staff and patients.
Main duties of the job
Overall management responsibility for all admin working in the BDU, including community and inpatient medical secretary staff, providing professional leadership to ensure a workforce fit for purpose.
Lead on any new initiatives regarding the admin staff.
Roll out the admin review across the BDU.
Deliver appraisals for all admin staff, ensure mandatory, core training and specialist training is being completed.
Ensure effective professional supervision is provided for all admin staff.
Provide professional advice and support to the Managers in the operational management of all admin staff as necessary ensuring high standards of admin support are maintained.
Provide professional administration advice to inform the organisations training and development need.
To support the development of professional admin forums as appropriate.
Provide advice and support to the teams identifying health and safety issues within their area and support the completion of the Environmental Assessments and Contingency Planning, ensuring all risks are clearly documented.
At the time of advertising, this role does not meet the minimum requirements (salary threshold or occupational requirements) set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, unfortunately we are unable to sponsor anyone on a visa for this role at this moment in time.
About us
We
are a specialist NHS Foundation Trust that provides community, mental health
and learning disability services for the people of Barnsley, Calderdale,
Kirklees and Wakefield. We also provide low and medium secure services and are
the lead for the west Yorkshire secure provider collaborative.
Our mission is
to help people reach their potential and live well in their communities, we do this
by providing high-quality care in the right place at the right time. We employ
staff in both clinical and non-clinical services who work hard to make a
difference to the lives of service users, families and carers.
We encourage
and welcome applications from all protected characteristic groups, we value
diversity and want our workforce to be reflective of our communities.
Being
a foundation Trust means were accountable to our
members, who can have a say in how were run. Around 14,300 local people
(including staff) are members of our Trust.
Join
us and you will be one of over 4,500 staff committed to supporting and improving
the mental, physical and social needs of the thousands of people we meet and
help each year.
We
are committed
to safeguarding and promoting the welfare of children, young people and
vulnerable adults and expects all colleagues and volunteers to share this
commitment.
We do reserve to right to close vacancy before the advertised closing date if necessary, so please apply as soon as possible.
Job description
Job responsibilities
JOB SUMMARY
This is a key post within the locality management structures.
Administrative responsibility
- Overall management responsibility for all admin working in the BDU, including Health Care Record staff, providing professional leadership to ensure a workforce fit for purpose.
- Lead on any new initiatives regarding the admin staff.
- Roll out the admin review across the BDU.
Site / Building responsibility
- Overseeing the well - being of our buildings where we have service users attending and staff working from, plus any new estate developments by liaising with the estates, facilities and quality academy staff.
- Lead on inspections and action plans required to maintain a safe and quality environment.
KEY RESULT AREAS:
The postholder will:
1.1 Care/service/function provision: Professional Administrative Role
To be professionally accountable for the defined admin staff based across the Business Delivery Unit.
Ensure best practice within the admin provision is shared, learning is applied and high standards of information governance are achieved.
Deliver (100%) implementation of appraisals for all admin staff, ensure mandatory, core training and specialist training is being achieved and each member of staff is able to link personal objectives with the overall strategy and business plans of the Directorate.
Ensure effective professional supervision is provided for all admin staff.
1.2 Working as part of a Team: Management and Team Level
Provide professional advice and support to the Managers in the operational management of all admin staff as necessary ensuring high standards of admin support are maintained.
Support the organisational change of services and the development of admin staff within the BDU
Provide professional administration advice to inform the organisations training and development need
To support the development of professional admin forums as appropriate.
Developing relationships with educational organisations, introduce new roles NVQ/Apprenticeships
Support the Serious incident, complaints investigations as directed by the General Manager
Provide advice and support to the teams identifying health and safety issues within their area and support the completion of the Environmental Assessments and Contingency Planning, ensuring all risks are clearly documented
1.3 Managing Self: Personal Development
Participate in own annual staff appraisal and development review, demonstrating objectives have been delivered on and evidencing own performance.
Ensure personal development needs are met.
Maintain professional knowledge and skills to enable to support/advise others development.
Maintain excellent work attendance, role model to others.
For full job description, please see attached supporting documents.
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.
Job description
Job responsibilities
JOB SUMMARY
This is a key post within the locality management structures.
Administrative responsibility
- Overall management responsibility for all admin working in the BDU, including Health Care Record staff, providing professional leadership to ensure a workforce fit for purpose.
- Lead on any new initiatives regarding the admin staff.
- Roll out the admin review across the BDU.
Site / Building responsibility
- Overseeing the well - being of our buildings where we have service users attending and staff working from, plus any new estate developments by liaising with the estates, facilities and quality academy staff.
- Lead on inspections and action plans required to maintain a safe and quality environment.
KEY RESULT AREAS:
The postholder will:
1.1 Care/service/function provision: Professional Administrative Role
To be professionally accountable for the defined admin staff based across the Business Delivery Unit.
Ensure best practice within the admin provision is shared, learning is applied and high standards of information governance are achieved.
Deliver (100%) implementation of appraisals for all admin staff, ensure mandatory, core training and specialist training is being achieved and each member of staff is able to link personal objectives with the overall strategy and business plans of the Directorate.
Ensure effective professional supervision is provided for all admin staff.
1.2 Working as part of a Team: Management and Team Level
Provide professional advice and support to the Managers in the operational management of all admin staff as necessary ensuring high standards of admin support are maintained.
Support the organisational change of services and the development of admin staff within the BDU
Provide professional administration advice to inform the organisations training and development need
To support the development of professional admin forums as appropriate.
Developing relationships with educational organisations, introduce new roles NVQ/Apprenticeships
Support the Serious incident, complaints investigations as directed by the General Manager
Provide advice and support to the teams identifying health and safety issues within their area and support the completion of the Environmental Assessments and Contingency Planning, ensuring all risks are clearly documented
1.3 Managing Self: Personal Development
Participate in own annual staff appraisal and development review, demonstrating objectives have been delivered on and evidencing own performance.
Ensure personal development needs are met.
Maintain professional knowledge and skills to enable to support/advise others development.
Maintain excellent work attendance, role model to others.
For full job description, please see attached supporting documents.
We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. Over reliance on AI-generated content in application forms is strongly discouraged and we will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.
Person Specification
Personal Attributes
Essential
- Genuine interest in making a difference and promoting the admin workforce within the BDU/organisation.
- Attention to detail demonstrating excellent written and verbal communication skills.
- Skilled at inter professional working across the organisation boundaries.
- Ability to respond to complex situations.
- Understanding of confidentiality & Information Governance.
- Able to engage with a diverse workforce and client group to deliver successful outcomes.
- A Current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).
Desirable
- Presents self as informed and knowledgeable, appropriately assertive and professional whilst acknowledging others perspective and views to achieve the desired outcomes.
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
Qualifications
Essential
- Hold relevant business Degree or CMI or NVQ level 5 in Management & Leadership or evidence of equivalent knowledge/skills gained by experience of working in an administrative/business function. (If no formal qualification would need to successfully complete within agreed timescales).
Desirable
Special Knowledge & Skills
Essential
- Must be proficient in Microsoft Office programmes.
- Excellent organisational skills with ability to plan/ prioritise own workload and meet deadlines under pressure.
- Ability to work autonomously and with others to achieve outcomes.
- Ability to effectively communicate and manage relationships with a range of internal and external stakeholders.
- Ability to translate and transfer information into purposeful information and practice.
- Skilled in individual risk assessments in relation to business continuity and contingency planning.
- Demonstrate confidence in developing systems and processes, involving police and lock down of the building.
- Recognises when to involve senior involvement in resolving difficult situations.
Desirable
- Specialist knowledge of administration/business improvement techniques.
- Knowledge of COSHH.
- Knowledge of Health & Safety Act 1974.
- Knowledge of Equality Impact Assessments.
- Knowledge of Emergency Planning.
- Knowledge of Travel Plan Co-ordination.
- Knowledge of Sustainability.
- Knowledge of Service redesign.
- Knowledge of Paper light/ electronic patient record/ digital dictation etc.
- Knowledge of working practices within Health Care records and functions.
Training
Essential
- Evidence of continual professional development.
- Training in Recruitment and Selection.
- Training in Handling Complaints and compliments.
- Training in Data Security Awareness.
- Training in Conducting appraisals.
Desirable
- Conflict resolution training.
- Compliant with mandatory training.
Experience
Essential
- Substantial experience working in an administrative leadership role
- Management experience.
- Experience of chairing and management of key forums or equivalent meetings.
- Experience of presenting complex information to internal and external stakeholders (where there may be some resistance).
- Experience of developing and leading on workshop activity with regard to organisational development.
- Experience of dealing with difficult, challenging behaviour and of managing, resolving conflict in the workplace or similar.
- Experience of successful change management to improve service delivery.
- Experience of HR policies and procedures within the NHS or similar large complex organisations.
- Experience of supervising staff within HR policies and procedures.
- Experience of management of budgets and resources.
Desirable
- Previous experience in NHS healthcare/mental health setting.
- Experience of providing support to staff responsible for front line delivery of NHS services to patients.
- Working with Estates & Planning, including Health & Safety.
- Experience of improving the work environment .
- Experience of Co-ordination of surveys and audits.
- Experience of working across partner organisations.
- Demonstrates personal supervision and appraisal.
Person Specification
Personal Attributes
Essential
- Genuine interest in making a difference and promoting the admin workforce within the BDU/organisation.
- Attention to detail demonstrating excellent written and verbal communication skills.
- Skilled at inter professional working across the organisation boundaries.
- Ability to respond to complex situations.
- Understanding of confidentiality & Information Governance.
- Able to engage with a diverse workforce and client group to deliver successful outcomes.
- A Current driving licence and access to a car during the working day is essential (reasonable adjustments will be considered for any applicants who are unable to drive due to a disability).
Desirable
- Presents self as informed and knowledgeable, appropriately assertive and professional whilst acknowledging others perspective and views to achieve the desired outcomes.
Physical Attributes
Essential
- Ability to undertake the duties and demands of the post. A satisfactory sickness record over the previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where the sickness is related to a disability and/or pregnancy).
Qualifications
Essential
- Hold relevant business Degree or CMI or NVQ level 5 in Management & Leadership or evidence of equivalent knowledge/skills gained by experience of working in an administrative/business function. (If no formal qualification would need to successfully complete within agreed timescales).
Desirable
Special Knowledge & Skills
Essential
- Must be proficient in Microsoft Office programmes.
- Excellent organisational skills with ability to plan/ prioritise own workload and meet deadlines under pressure.
- Ability to work autonomously and with others to achieve outcomes.
- Ability to effectively communicate and manage relationships with a range of internal and external stakeholders.
- Ability to translate and transfer information into purposeful information and practice.
- Skilled in individual risk assessments in relation to business continuity and contingency planning.
- Demonstrate confidence in developing systems and processes, involving police and lock down of the building.
- Recognises when to involve senior involvement in resolving difficult situations.
Desirable
- Specialist knowledge of administration/business improvement techniques.
- Knowledge of COSHH.
- Knowledge of Health & Safety Act 1974.
- Knowledge of Equality Impact Assessments.
- Knowledge of Emergency Planning.
- Knowledge of Travel Plan Co-ordination.
- Knowledge of Sustainability.
- Knowledge of Service redesign.
- Knowledge of Paper light/ electronic patient record/ digital dictation etc.
- Knowledge of working practices within Health Care records and functions.
Training
Essential
- Evidence of continual professional development.
- Training in Recruitment and Selection.
- Training in Handling Complaints and compliments.
- Training in Data Security Awareness.
- Training in Conducting appraisals.
Desirable
- Conflict resolution training.
- Compliant with mandatory training.
Experience
Essential
- Substantial experience working in an administrative leadership role
- Management experience.
- Experience of chairing and management of key forums or equivalent meetings.
- Experience of presenting complex information to internal and external stakeholders (where there may be some resistance).
- Experience of developing and leading on workshop activity with regard to organisational development.
- Experience of dealing with difficult, challenging behaviour and of managing, resolving conflict in the workplace or similar.
- Experience of successful change management to improve service delivery.
- Experience of HR policies and procedures within the NHS or similar large complex organisations.
- Experience of supervising staff within HR policies and procedures.
- Experience of management of budgets and resources.
Desirable
- Previous experience in NHS healthcare/mental health setting.
- Experience of providing support to staff responsible for front line delivery of NHS services to patients.
- Working with Estates & Planning, including Health & Safety.
- Experience of improving the work environment .
- Experience of Co-ordination of surveys and audits.
- Experience of working across partner organisations.
- Demonstrates personal supervision and appraisal.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
