Support Worker

Job description

Job responsibilities

The post holder will:

under the supervision/direction of registered health care professionals/associate practitioner, within a delegated framework for agreed tasks, seek support as and when necessary, in the delivery of psychological and physical care to a defined group of people.

as part of a healthcare team, provide the highest standards of safe and compassionate planned care to people that maximises their recovery and rehabilitation potential.

develop and maintain meaningful therapeutic relationships with people. Adopt a polite, positive and empathetic approach, communicating effectively and informatively.

demonstrate an understanding of the care and treatment programmes of a designated group of service users to enable you to instruct, advise and guide service users, family and carers. To make the appropriate adjustments within own level of competence and be able to communicate any changes to service users and registered health care professionals.

be required to concentrate for periods of time, depending upon the care intervention/care plan eg, following the observation policy, taking, recording of physical observations etc, and responding to issues of concern appropriately. This may include areas of work requiring physical effort, with regard to risk, health & safety.

exercise a degree of independence, initiative and judgement and consider different approaches when delivering tasks. Assess situations, for eg, following the observation policy, identify and resolve potential problems within own levels of competence.

ensure the care experienced is positive and service user safety is maintained. Treat everyone eg, service users, their relatives, visitors, colleagues etc, with respect, dignity, courtesy and in accordance with the Trusts Values.

feedback their observations to the registered professional / clinical team to contribute to the care planning process. Understand the principles underlying care planning eg, enabling the service user to reach an optimum level of functioning/ independence/recovery.

implement care within well-established policies, procedures, protocols, guidelines and established clinical care plans. Organise a range of activities eg, facilitate meaningful activities.

apply basic knowledge of longer-term health conditions, within the remit of care planning, providing advice, support and feedback to a registered professional.

Undertake the physical aspects of care eg, moving and handling of service users. Use items of equipment in delivering care eg, hoists, wheelchairs etc. (as appropriate to the role), ensuring appropriate instruction on their use has been received.

assist in dealing with verbal/physical aggression using de-escalation techniques, this may include the need for restraint and/or seclusion (as appropriate to the role).

Support service users with personal care duties (bathing, toileting, dressing, support with meals, assist patients with their appearance), as part of a healthcare team, provide the highest standards of safe and compassionate planned care to people that maximises their recovery and rehabilitation potential.

Undertakes a limited range of delegated clinical care duties relevant to the service provided/work area and records patient observations: e.g. taking blood pressure, blood glucose monitoring, pregnancy testing, observing patients for signs of agitation or distress, removal of peripheral cannula urinalysis, removal of catheter.

participate in a flexible rostering arrangement providing 24-hour/7 day care (as appropriate to the role)

At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role.

We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.

All employees of the Trust are strongly encouraged to be fully vaccinated against COVID-19 to protect patients.

We are aware that an increasing number of applicants are using AI technology to generate responses on NHS Job application forms. We strongly discourage this and will conduct a thorough screening process before selecting candidates to progress to the next stage. If you are using AI to enhance your application, please disclose this in your NHS Jobs application form.

Person Specification

Physical Attributes

Essential

• A satisfactory sickness record over previous 2 years (subject to the need to act with fairness and equality of opportunity, particularly where sickness is related to a disability and/or pregnancy)
• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)

Experience

Essential

• In providing personal care and related procedures for those with health/social needs
• In working in a caring environment at a band 2 or equivalent level of competence
• In dealing with the public.
• In working as an effective team member.
• Of demonstrating own duties
• Ability to work effectively, professionally and under own initiative or as part of a multidisciplinary team
• In demonstrating initiative, decision-making and prioritisation skills.
• Evidence of a commitment to user/carer involvement

Personal Attributes

Essential

• Responsive attitude and approach
• Dress appropriately for the environment
• Ability to travel around the Trust as appropriate to role

Qualifications

Essential

• GCSE A-D or grade 3-9 in English and Maths or equivalent
• Level 2 qualification/or working through, with the ability to demonstrate competencies at level 3
• Care Certificate or required to achieve within 12 weeks of commencement

Desirable

• Apprenticeship level 3 or equivalent eg, RQF(regulated Qualification Framework)NVQ level 3 in Health & Social Care or equivalent
• Experience of the speciality area
• Willingness to undertake further study

Training.

Essential

• Must be willing/able to undertake all appropriate Trust mandatory training requirements, and subsequent refresher training relevant to the area.
• Must be willing/able to undergo job development and training.
• Demonstrate excellent knowledge of service user safety, eg, Prevention & management of violence & aggression, moving and handling, etc

Special Knowledge and Skills

Essential

• As appropriate to the role:
• Demonstrates excellent customer care skills
• Enthusiastic, able to work flexibly on a 24hr shift pattern to meet the needs of service users
• Demonstrates safe decision-making skills commensurate with role.
• Excellent communicator
• Good IT/keyboard skills.
• Diversity/Cultural understanding
• Knows responsibilities regarding confidentiality and trust.
• Resilience to pressure and exposure to emotional, distressing or hazardous situations eg, verbal aggression, body fluids, etc.
• Non-judgemental, empathetic manner
• Demonstrates Trust Values
• Excellent interpersonal skills
• Good administration and organisational skills
• Able to use observation skills to identify potential services user, environmental risks etc. and act appropriately
• Able to fulfil the requirements of the value-based induction

Desirable

• Language skills other than English
• Experience of supervising/inducting others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South West Yorkshire Partnership NHS Trust

Address

Drury Lane Health and Wellbeing Centre,

Drury Lane

Wakefield

WF1 2TE

Employer's website

https://www.southwestyorkshire.nhs.uk (Opens in a new tab)